Job Description

About The Role

Role

: Customer Services Apprentice (Revenues & Benefits)

Location

: Chorley & South Ribble

Contract

: 2 year apprenticeship

Salary

: 23,080 to 23,817

Closing Date

: 11 January 2026



Our Revenues and Welfare Benefits Practitioner Apprenticeship isn't just for those starting out -- it's designed for anyone looking to build confidence, learn new skills, and open doors to fresh opportunities. Whether you're ready for a career change or want to strengthen your experience, this program gives you practical training, a nationally recognized professional qualification, and the chance to make a real difference in your community (all while you're earning a great salary)!


Throughout this apprenticeship, you'll learn skills to be customer focused and forward thinking, whilst completing a Level 4 Revenues and Welfare Benefits Practitioner Apprenticeship with the Institute of Revenues, Rating and Valuation (IRRV).

What you'll be getting up to

You'll be making a difference by ensuring a high standard of service and excellent outcomes for our customers You'll be processing Housing Benefit & Council Tax Support claims You'll be assisting with the collection of Council Tax, National Non-Domestic Rates and Sundry Debts from our residents and businesses You'll be helping us to deliver quality services by responding to customer enquiries at the first point of contact.

Who we're looking for

We're looking for someone who has an interest in local government, always aims to deliver excellent customer standards, and wants to gain skills to support and make a difference to our communities You'll understand how technology and digital services can help provide excellent customer service as well as good IT skills You'll also be able to communicate effectively, work under pressure and use initiative to organise and prioritise your own workload

Other requirements

Successful applicants will be subject to a DBS check (applied and paid for by the Council).

Our Benefits

25 days annual leave plus bank holidays (and Christmas shutdown) Hybrid/agile working Local Government pension Healthcare Cash Plan for cash back on health treatments Cashback website access for savings on brands you love Volunteering days Free parking

Many of our colleagues work flexibly for us. We're always open to conversations around different working arrangements. If you're interested in part-time, compressed hours or any other working arrangement, please get in touch with us through the "Contact Us" form on our careers website.

About Us

At South Ribble Council, our mission is to provide a first-class service and improve the quality of life for our communities. Our staff are our greatest resource in helping us achieve this. They're at the heart of everything we do and are crucial to the delivery of excellent services.

Working Together

We share a number of our services with Chorley Council. This allows for improved resilience across both councils and provides numerous benefits to our operations. Whilst some staff and back-end processes are shared between the Councils, both Councils still retain sovereignty and have separate strategies and corporate plans.

Additional information

Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date.

Interviews are planned for week commencing 19 January 2026.

Equal Opportunities

We believe that everyone has the right to be treated with dignity and respect. We are committed to the elimination of unfair and unlawful discrimination and prejudice in all our policies, procedures, and practices.



We're committed to making our recruitment practices barrier-free and accessible to everyone. This includes making adjustments for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, please contact us via the "Contact Us" page on our website.



If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of a post, you will be guaranteed an interview.