Job Description

Join us as a Customer Service Assistant and make an invaluable contribution to our Food Safety & Biosecurity!
As a customer service assistant you will be part of a dedicated PTG Customer Service Team, who support the ordering of Proficiency Testing services from a 3000+ international customer base. You will be carrying out order processing and corresponding with both direct customers and international agents by email.
What you'll be doing:

• Monitor the fapas info and fapas agents email accounts, answering or forwarding orders or technical queries as required.
• Enter, check and make amendments to orders for proficiency tests and test materials sales.
• Raise prepayment invoicing & release paid orders.
• Maintain the database on current and new customers.
• Provide administrative support to the rest of the group, including minute taking in meetings.

What we're looking for:

• You will have experience working in a customer facing role or environment.
• Strong communication skills; both verbally and written, as well as professional email etiquette.
• The ability to work as part of a team, at pace and under time constraints.
• Understanding of MS Office applications and databases.
• Knowledge of finance systems and invoicing would be desirable but not essential.
• Experience working within Quality Systems is desirable.

What's in it for you?

• ?25 days' holiday (rising to 29) with the opportunity to buy extra leave.
• Hybrid working - training will be on site, after training is complete you are only required to be onsite as agreed with the manager
• Flexible working hours, on-site gym, restaurant, and free parking
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more.
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Fera operates a LTIP ( Long Term Incentive Plan) under which all employees are awarded points towards shares in the Employee Benefits Trust on an annual basis. The Employee Benefits Trust holds shares on behalf of our employee, at the point of an equity event the shares will realise a cash value.

What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you. If you have any questions you'd like to ask before applying, you can contact
We're an equal opportunity employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format or if you'd like to discuss other changes or support you might need going forward, please email at and we'll get back to you.
At Fera, we're making the world a better, healthier and safer place. We're a joint venture partnership between Bridgepoint and Defra and we're working proactively to protect the world we live in and the food we eat. Our teams are investigating plant and bee health, crop protection and sustainable agriculture. Join us and discover better as you deliver world-class science for the future.

Skills Required