Job Description

Customer Services & Business Administrator

Location:

Ford, Arundel, West Sussex

Contract:

Full-Time, Permanent

Working Hours

: Monday to Friday 8am- 5pm (Office-Based)

Company Overview

Active Pump Services Limited is a leading provider of cleanwater, wastewater and environmental engineering services. We deliver intelligent, reliable and sustainable solutions to residential, commercial and industrial customers.

Our services include:

- Clean & wastewater network management (including smart water technologies: Telematrix, SCADA, BMS, telemetry)

- Pump servicing, repairs & engineering support

- Drainage services & advanced CCTV surveys

- Sewage waste management

- Water treatment, safety, testing and compliance

- Boreholes, irrigation systems & water features

- Civils, groundworks & water capital project delivery

Role Summary

You will act as the central point of contact for customers, suppliers, engineers, tanker drivers and drainage teams. The role involves scheduling, customer service, administration and operational coordination. This is a fast-paced, office-based position with strong career development potential.

Key Responsibilities

Customer Service & Communication

- Act as the first point of contact for customer enquiries

- Handle emails and telephone calls professionally

- Manage customer expectations and provide updates on job progress

- Resolve queries and support customers with a solution-focused approach

- Build strong relationships with customers and suppliers

Administration & Scheduling

- Schedule pump servicing, drainage, wastewater and engineering works

- Update CRM systems and maintain accurate service and financial records

- Process supplier and customer orders

- Raise invoices upon job completion

- Prepare service reports and documentation

- Provide general administrative support to the operations team

Operational Support

- Coordinate workloads for engineers, drainage teams and tanker drivers

- Assist with planning, resource allocation and workflow management

- Support emergency call-outs and rapid response jobs when required

- Ensure high standards of service delivery and customer satisfaction

About You

Essential Skills & Experience

- Minimum 4 years' customer service experience (B2B and/or B2C)

- Minimum 3 years' administration experience plus a business qualification (degree/diploma/certificate)

- Excellent telephone manner and communication skills

- Strong IT skills: Outlook, Excel, Word, PowerPoint, CRM systems

- Strong database management and record-keeping skills

- Experience using social media and AI tools for marketing and business support

- Highly organised, detail-oriented and able to manage multiple tasks

- Confident problem-solver with excellent time management

Desirable

- Experience in engineering, utilities, wastewater, drainage or technical services

- Knowledge of service scheduling, coordination or logistics

- Experience with helpdesk or facilities management systems

Benefits

- Company pension

- Medical insurance

- Free on-site parking

- Healthcare benefits

- Training and professional development opportunities

- Supportive and collaborative working environment

- Career progression within a growing, multi-disciplinary engineering company

Job Type: Full-time

Pay: 24,420.00-31,407.55 per year

Benefits:

On-site parking Private medical insurance
Work Location: In person