Job Description

Customer Services Consultant - 1st Line

Job Type:

Permanent, Full-Time

Location:

Stourport-on-Severn / Hybrid

Hours:

38.25 hours per week (Monday to Friday)

Salary:

Competitive, depending on experience

Department:

Support Services

Launch Your Career in ERP Software

Whether you're starting out in IT support or exploring a new direction, this is a real opportunity to build your career in ERP software--technology that keeps businesses running behind the scenes. You don't need years of experience--just a proactive mindset, a willingness to learn, and a drive to help others.

The Role

As a Customer Services Consultant - 1st Line, you'll be the first point of contact for users needing support with our ERP software. From warehouse teams to company directors, you'll help customers solve problems quickly and keep their operations moving. It's not just a support role--it's a launchpad into the world of ERP and business technology.

You'll receive full training and ongoing support, with hands-on learning that sets you up for long-term success in tech.

What You'll Be Doing

Respond to customer issues via phone, email, and voicemail, logging incidents accurately Provide remote support using tools like LogMeIn Troubleshoot and resolve common problems--or escalate them when needed Keep customers updated with clear, honest communication Install ERP software on user devices when requested Monitor system alerts and data connectors for potential issues Work with internal teams and external partners to solve more complex problems Maintain professional, friendly service at all times Join regular team meetings, training sessions, and software workshops

What You'll Bring

Technical Skills

A basic understanding of ERP systems or IT concepts (we'll teach you the rest) Experience with helpdesk systems is a plus Confident using Microsoft Office (Word, Excel, Outlook)

Soft Skills

Clear and professional communication Good analytical thinking and attention to detail A calm, can-do attitude under pressure Willingness to work as part of a team A sense of ownership--you take initiative and follow through

What's In It For You

A real starting point:

build a solid foundation in ERP software and IT support

Structured onboarding:

hands-on training, not just reading manuals

Ongoing growth:

we invest in your development and provide real opportunities to progress

Supportive culture:

be part of a collaborative, friendly team that wants you to succeed

Why Join OGL Software?

OGL Software is a leading UK ERP provider with over 45 years of experience serving stockists, wholesalers, and distributors. Our next-gen platform, Profit4, is helping businesses transform--and we want you to be part of that journey.

Join a company that promotes from within Gain practical experience with real career prospects Be part of a software company making a real impact in the B2B sector
If you're looking to break into the tech world--or want a meaningful change of direction--this is your chance. Join us, learn from the ground up, and grow into a career with real long-term value.

Benefits

At OGL, we believe in creating a workplace where our employees feel valued and supported. Alongside the standard benefits you'd expect, we offer a few extras to make your work-life balance even better:

Hybrid and flexible working options 25 days of holiday plus 8 bank holidays The option to buy or sell additional holiday days Private healthcare Support for your learning, development, and career growth An employee reward board to recognise great work Company social events to bring the team together A referral bonus scheme for employees Free on-site parking.

Apply now and start your journey in ERP software with OGL

Job Types: Full-time, Permanent

Benefits:

On-site parking Work from home
Schedule:

Monday to Friday
Work Location: Hybrid remote in Stourport-on-Severn DY13 9AT