Job Description

Mast Group Ltd. are a world class manufacturer and supplier of diagnostic products for clinical, industrial and veterinary testing. As an independent company, since 1959, our commitment to maintaining integrityand customer satisfaction

,

combined with innovation in in-vitro diagnostics, has resulted in improved clinical decisions and pathways.

We are looking to recruit a highly skilled and conscientious Customer Services Coordinator to join the team based at our

Daresbury site

. The job holder will operate, maintain and continuously improve customer and administrative support systems with the aim of assisting the Company in achieving its sales and serviceability objectives. The successful candidate should be willing to actively engage and contribute their knowledge, to aid the progression of customer services, ensuring the Company's service exceeds customer expectations.

THE ROLE

To provide excellent proactive service to customers and achieve KPIs

First point of contact for customer queries via email and telephone

To build good working relationships with customers and distributors

Operate the administrative and order processing functions of the company, following processes and ensure continuous improvement

Work closely with other departments such as sales, marketing, warehouse and logistics etc.

Assist sales teams in ensuring quotations and tenders are processed in line with deadlines and standards

Lead resolution of queries, issues and complaints relating to UK and export orders

To be a primary contact for intercompany order management

To issue credit notes when authorised by senior management

Contribute to the management of stock allocation in relation to back orders

Ensure prompt shipment of product to customers in the UK and internationally

Experience of checking credit notes along side Finance

In addition to the specified duties the Customer Services Coordinator is expected to perform additional tasks that the company may require.

THE PERSON

GCSE or equivalent in maths and English

Experience of using an ERP system

Experience of working in a customer service environment, including direct customer contact

Ideally experience of working in UK and Export markets is desirable

Ability to use Microsoft office systems - excel in particular

Ability to plan and prioritise workload and work under pressure effectively

Excellent communication skills both written and verbally

Time management is key

In addition to the specified duties the employee is expected to perform additional tasks when reasonably called upon to do so.

We want someone who demonstrates our Company values:

Co

M

mitted

Reli

A

ble

Re

S

ponsible

In

T

egrity

We offer

Competitive salary dependent on experience

23 days holiday plus Bank holidays

Auto Enrolment on Pension

Private medical insurance

Enrolment onto Group Income Protection

Enrolment onto Group Life Assurance

Job Types: Full-time, Permanent

Benefits:

Company pension Life insurance On-site parking Private medical insurance Sick pay
Application question(s):

what experience do you have with UK and International Export?
Experience:

Customer service: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person