Job Description

Customer Services Executive

Sheffield

Full-time / Permanent

Be the voice of our customers and the heartbeat of our business.

Are you passionate about delivering outstanding customer service and ready for your next challenge? If you're looking for a role that goes beyond the call centre and gives you the chance to really make an impact, we're looking for a

Customer Services Executive

to join our team in Sheffield.

Reporting to the Customer Services Team Leader, this role is all about providing 'best in class' customer service while ensuring the smooth and accurate administration of our UK and export sales orders. You'll be a key point of contact for customers, handling enquiries, supporting key accounts, and ensuring every interaction leaves a positive impression. From order entry to final despatch, you'll take pride in getting it right first time, every time.

You'll work closely with colleagues across departments and with our partner organisations, building strong relationships while keeping everything on track. Day to day, you'll be processing and managing orders, responding to customer enquiries, managing schedules and documentation, and supporting with general administrative tasks. Whether it's providing updates, solving problems, or ensuring our systems and records are accurate, you'll play a vital role in keeping customers delighted and operations running smoothly.

What about you? You'll already have proven experience in a customer service environment and will be confident in your ability to communicate clearly, both in writing and over the phone. With outstanding attention to detail and excellent organisational skills, you'll be comfortable managing multiple tasks, solving problems, and working at pace without compromising on accuracy. A confident user of Microsoft Office and CRM systems, you may also have experience with ERP systems and supporting export customers - but above all, you'll bring enthusiasm, resilience and a genuine passion for delivering exceptional service.

So who are we? Part of the Spear & Jackson Group, Eclipse Magnetics has been a market leader for over 100 years. We specialise in the design and manufacture of high-performance magnetic systems, supplying critical equipment to some of the world's most demanding industries. As a trusted manufacturer and supplier, we're proud of our history, our expertise, and our reputation for quality.

We commenced our journey two years ago to achieve Net Zero carbon emissions by 2040, why not join us and help us achieve our goal!

A Package of Employee Benefits:

At Eclipse Magnetics we constantly recognise that our success has been built by the hard work, talent and ingenuity of our employees. We invest in our employees and also strive to make Eclipse Magnetics an attractive proposition to new employees. We offer a range of employee benefits: - Company sponsored learning and development - training courses, further education, vocational training Modern working environment - complete with free on-site parking Hybrid or flexible working packages Employee discounts - excellent discounts on group products including Spear & Jackson Garden and hand tools A range of social and charity fund raising initiatives Life Assurance Scheme - death in service cover Company supported volunteer days - support local good causes without losing pay or holiday entitlement Free social BBQs during work time - enabling inter-department relationships to flourish Free fresh fruit - helping our employees eat healthily Service-related annual leave entitlement up to a maximum of 25 days per year plus Bank Holidays December shutdown leave of 3 days in addition to your annual leave entitlement Access to free independent mortgage advice for you, your family, and friends Promoting health & wellbeing - awareness programmes, voluntary healthcare cash plan, Workplace Mental Health First Aiders Employee Assistance Programme - 24-hour personal and life management support service for you and members of your household
If this sounds like the opportunity for you, we'd love to hear from you. Send your CV and a covering letter to careers@spearandjacksongroup.com, telling us why you're the right fit for the role, and include your salary expectations.

Job Type: Full-time

Application question(s):

We are unable to provide visa sponsorship. Do you currently have the right to work in the UK without restrictions?
Work authorisation:

United Kingdom (required)
Work Location: In person