Job Description

Ammeraal Beltech Ltd - the UK operating company of a worldwide group and the UK's leading supplier of process and conveyor belting to OEM's, large corporations and airports - currently have an excellent opportunity for a person to join their Customer Service/Sales Team, working in the Head Office at Hertford. The position has become available due to expansion of the team.





Hours: 9am to 5pm 1 hour for lunch.



Salary: 25K to 26K Approx.



Monthly Bonus: Subject to meeting budget: 100/102% 325 - 103/104% 375 - 105/110% 475



110% + 600



Holiday: 24 days per annum + Birthday.



Pension: Automatically enrolled in to pension scheme.



Sick pay: After 6 months.

Job title: Customer Service Team Member

Responsible to: Customer Service Manager

The purpose of your job is to...

provide sales/customer service and technical commercial support to customers, external sales engineers and other UK locations.

To do this well you must...

be prepared to go the extra mileto become the customer supplier of choice. Looking after a dedicated area.

Your responsibilities are....

To deal with incoming enquiries within a specified time frame, specify the belt and any accessories required, calculate the price and apply any discounts applicable to the customer, configure the quotation on Navision and email to the customer.

Working closely with the external sales teams on a daily basis ensuring quotes & orders


Are processed in priority order.



To process incoming orders on Navision, checking stock & available fabrication resource.


Liaising with the customer to agree a delivery date.



Update Salesforce with ongoing information about quotes/orders/information as necessary.

Following up quotations under 2k & raising opportunities for above 2K

To undertake training with the end result of having the ability to understand applications and belt specification & feel comfortable to offer these to the customer.

To take orders/enquires for the site teams to attend customers' sites, gathering the relevant health & safety information required to ensure that fitting job is safely completed.

To source any special belting or associated products, placing purchase orders where necessary and ensuring material arrives on time, book in the order & ship.

To deal with any customer complaints, investigate where necessary and ensure that a satisfactory conclusion is achieved.

Be able to process export orders for bespoke Uk produced martial going to both customer abroad & other Ab locations, following the procedure.

Carrying out other duties that may reasonably be required.


Person Specification





Attributes

Essential

Desirable

Qualifications
Minimum 5 GCSE A - C level
Must include Maths & English


ICT (Information and Communication Technology) Very good key board skills - ESSENTIAL


Knowledge & Skills

Previous experience of providing first-class, proactive customer service Ability to work under pressure. Good understanding of various IT packages Ability to communicate within a team. The desire to build strong working relationships with both customers and colleagues. Good organisational skills Flexibility in your approach to day-to-day tasks. Technical aptitude
Microsoft Word & Excel Knowledge of Navision Knowledge of the industry or similar industry.

Personal qualities
Enthusiastic approach to any task Enjoys providing excellent customer service Enjoys solving problems and going the extra mile. Ability to work within a busy team. Good sense of humour Patience


Vi tillhor ett globalt natverk med over 6 000 anstallda i Ammega-koncernen.


Vara medarbetare, som ar en del av en hogpresterande organisation, utvecklar sin karriar i en global miljo, ingar i olika team och utnyttjar var globala expertis inom transportband, kraftoverforing, hydraulik och foretagstjanster. AMMEGA:s hallbara affarsstrategi sakerstaller att vara team arbetar inom en saker och stabil arbetsmiljo med hog respekt for deras professionella utveckling och valbefinnande.





AMMEGA Ammega Sweden AB ar medlem i AMMEGA-koncernen - ett globalt foretag med kontor i 40 lander.


Vart uppdrag och med en kultur av standiga forbattringar ger oss grunden for en stark och hallbar verksamhet, som uppskattas av vara kunder.


Ammega-koncernens verksamheter tillhandahaller avancerade och hogkvalitativa transportbandslosningar for 20 olika branscher sasom logistik, livsmedelsproduktion, traningsutrustning, hushallsapparater och energiproduktio.