Job Description

Customer Services Library Assistant x3 (109250-0825)

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Location
University of Warwick Campus, Coventry
Department
Information & Digital Group - Library
Position Type
Permanent
Hours
18.25 hours per week / 0.5 FTE
Salary
23,915 - 24,685 per annum pro rata
About the Role

For informal enquiries, please contact

Nicola Tod (Customer Services Officer), Nicola.tod@warwick.ac.uk

There are 3 positions available, please clearly state in your cover letter which role you are applying for:

109250 -

Available shift pattern:


Thursday 08:00 to 14:45, Saturday-Sunday 08:00 to 14:30.

109248 -

Available shift pattern:


Wednesday 13:15 to 20:00, Saturday 13:30 to 20:00 and Sunday 8:30 to 14:30.

109239 -

Available shift pattern:


Monday 13:15 to 20:00, Thursday 13:30 to 20:00 Saturday 08:00 to 14:30.


This also applies to those weeks which include bank holidays and statutory/customary days, where you will be rostered to work as required.


This is a unique opportunity to join at a pivotal moment for the Library as we embark on the transformation of our services and launch a new strategy. We are looking for inspiring, credible, and authentic team players.

This is an opportunity to join this front facing Library team responsible for enquiry handling and customer support in both the Main Library and University Archive (Modern Records Centre). The successful candidates will provide support for a range of face to face and virtual enquiry services. It's an opportunity to support the operational delivery and development of excellent frontline customer services, including all the Library's diverse customer communities.

About You
We are looking for outstanding candidates to join our Customer Services team.


You will have good interpersonal skills, with the ability to work with a diverse range of people. You will be willing to learn, keen to take on new challenges and be able to work in a constantly evolving, busy customer focused environment. You will be highly motivated and enthusiastic.


For further information regarding the skills required for this role please see the personal specification section of the attached job description.



About the Department
It has never been a better time to join the University as we celebrate our 60th anniversary and embark on a programme of transformation. To ensure we are ready to embrace our future the University will be developing our physical and digital infrastructure and services to significantly enhance our main Library and to maximise our digital experience.


What we can offer you:


Nestled in the heart of England, the University of Warwick is a gateway to the whole of the country, offering exceptional rail and road links and only 15 mins from Birmingham International airport. With easy access to the vibrant, diverse conurbations of Coventry, Birmingham, Leicester and Oxford or the smaller heritage and arts laden towns of Stratford-upon-Avon, Leamington Spa, Warwick and Kenilworth there is something for everyone. You will also have easy access to three areas of outstanding national beauty, the Cotswolds, the Malvern Hills and Cannock Chase.


Working on campus you will have easy access to facilities such as Warwick Arts Centre, one of the largest multi-artform venues in the UK, delivering a high quality, engaging, and diverse programme of performing and visual arts, concerts, films, festivals, education and learning activities, and special events - all presented in world-class venues and spaces.


In addition, our world-class Sports and Wellbeing Hub opened in 2019. The hub houses a modern 230 station gym, a 25m 12-lane swimming pool, over 100 fitness classes and a 706sqm climbing wall.


Our campus also has huge amounts of green space to enjoy, including lakes, woodland and open fields.


With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to flexible working to help your work/life balance.


For more information, please see here.


About the University


Born in the 60s with a mindset of boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university with the highest academic and research standards. We're one of the world's top universities, ranked 67th in the world and 10th in the UK, with 92% of our research assessed to be 'world leading or internationally excellent'*.


You'll be joining a diverse, innovative and globally connected community committed to igniting real world progress. Here at Warwick, we offer you opportunities to follow your ambitions as long as you bring the energy and determination to succeed.

QS World University Rankings 2024

Research Excellence Framework 2021


To find out more about us visit our website.



About the University
Born in the 60s with a mindset of boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university with the highest academic and research standards. We're one of the world's top universities, ranked 67th in the world and 10th in the UK, with 92% of our research assessed to be 'world leading or internationally excellent'*.


You'll be joining a diverse, innovative and globally connected community committed to igniting real world progress. Here at Warwick, we offer you opportunities to follow your ambitions as long as you bring the energy and determination to succeed.

QS World University Rankings 2024

Research Excellence Framework 2021


To find out more about us visit our website.



How to Apply

CLOSING DATE: Sunday 28th September 2025 at 23:55

To apply, submit an application form by the closing date.


Please plan for any potential delays as you will not be able to submit an application form past this deadline (even if you opened the form at, say, 23:30).


You will have to attach a CV and a cover letter.

Your

CV

should include your employment history (including your most recent employment), your education history, and any other relevant experience. Your

cover letter

should explain your

motivations for applying

to the role. It should also explain, using examples, how you meet each of the

essential and desirable criteria

detailed in the Right to Work in the UK
We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the UK Government Website to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application.