Job Description

UBT is a well-established global business. Our purpose is to equip our customers so that they grow and contribute in a meaningful way to the communities and economies where they live and work. We provide a variety of services to a client base spread across 19 countries in the UK, Europe, North America, Central America and Australia. Our clients are independent family-owned organisations.

In our logistics team , UBT Logistics, we provide comprehensive domestic and international logistics solutions across a wide range of trusted carriers. Our multi-provider approach ensures flexibility, reliability, and cost-effectiveness tailored to each clients unique needs. We take pride in offering a consultative service model--partnering with our customers to understand their business goals and deliver logistics strategies that support growth and long-term success.

We are seeking a proactive and customer-focused individual to join our team, providing exceptional support across customer service and sales administration. In this dynamic role, you'll be the first point of contact for client enquiries, ensuring a seamless experience from order to delivery, while also assisting with key sales admin tasks as and when required. If you have strong communication skills, attention to detail, and a passion for delivering outstanding service, along with logistics industry experience, we'd love to hear from you!

Role Responsibilities

Provide customer care for all UBT Logistics clients dealing with daily requests that come in via phone and email. Support the process of opening and on-boarding new customer accounts. Support sales where necessary and follow procedures/processes that are in place. Flexibility within the role and assist with other duties as and when required including claims, invoice queries, sales admin and appointment booking
Processes

Maintain and improve the customer experience when dealing with Atom Logistics clients. Deal with all inbound calls and emails received from clients. Provide pricing and quotes for customers as and when required. Deal with customer complaints. Respond to specific customer queries in a timely manner. Utilise the telephone and electronic communication methods including email and video to regularly communicate with customers. Process and request new account applications. Work closely with suppliers to get accounts open in a professional and timely manner. Follow on-boarding process to ensure smooth transition for new clients. Keep track of new accounts and progress through spreadsheet monitoring and execution. Keep customers updated with progress on new accounts. Support sales with administration tasks where necessary - follow up emails after visits etc. Act as the liaison between customers and suppliers. Participate in regular team meetings. Participate in specific training programmes as required. Provide feedback and material to management on how processes and procedures could be improved. Ensure that all activity data is accurately entered and managed within CRM system used by the department. Carry out administrative tasks as and when required. Meet monthly KPI's and performance objectives, both personal and team.
Hours

09:00-18:00 Monday - Friday (potential to have alternating shift pattern)

Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company car Discounted or free food Employee discount Health & wellbeing programme On-site parking Paid volunteer time Private medical insurance Sick pay
Schedule:

Day shift Monday to Friday No weekends
Work Location: In person