Job Description

Customer Care Manager - Modular Solutions
Knowsley HQ | 30k - 45k DOE | 36.5 hrs/week | 28 days holiday
Hybrid working is available after onboarding
We're working with an industry-leading modular specialist on an exciting opportunity for a Customer Service Specialist to join their growing team at HQ in Knowsley.
This is a key role, ideal for someone ready to build and shape a brand-new customer care function across five divisions -- including modular construction, container conversions, and steel fabrication. You'll act as the central point between clients and internal teams, delivering service that's as high-quality as the company's product offering.
Plenty of scope for career progression here - this is a growing business with a strong reputation, and they're investing in people for the long term.
The Role
Manage and grow relationships with key customers
Handle day-to-day support and service using HubSpot CRM
Collaborate with sales and technical teams to resolve enquiries and build opportunities
Support new customers with onboarding and account setup
Help shape the customer care experience across the group
Feed insights and feedback into wider business improvements
About You
Background in customer service or sales
Confident communicator with great organisational skills
Comfortable using CRM systems (HubSpot ideal) and Microsoft Office
Proactive and curious -- someone who wants to improve things, not just maintain them
Open to learning and growing as the business scales
Why Apply?
Join a UK leader in modular, container and fabrication solutions
Be part of building the customer care department along with the commercial director
Friendly, forward-thinking team culture
Real opportunity to progress as the business grows
Flexible hybrid working after onboarding
Tagged as: Sales,