Job Description

Salary

30,246 - 31,065 Pro-Rata

Contractual hours

36

Basis

Full time

Region

Epping

Package

LGPS pension scheme
28 days annual leave + bank holidays
Perkbox discounts & wellbeing perks
Hybrid working
Ongoing professional development
Flexible pay via Stream
Reimbursement of professional membership

Job category/type

Fixed Term - Full Time

Date posted

15/12/2025

Job reference

EREQ000488

About the Role

Epping Forest District Council are looking to add a fixed term Electoral Support Assistant for 4.5 months to join their team, to provide vital frontline administrative and clerical support.

The role will have a strong emphasis on handling telephone enquiries, assisting with electoral registration, election administration, and ensuring excellent customer service to electors and stakeholders.

Key Responsibilities

Telephone & Customer Service Duties

Respond promptly and professionally to telepone enquiries from members of the public, elected officials, and other stakeholders. Provide accurate information regarding voter registration, postal and Proxy voting, voter ID requirements and election dates. Handle sensitive queries with discretion, ensuring compliance with data protection regulations . Escalate complex or urgent issues to senior team members as appropriate.

Electoral Registration

Assist with processing applications for registration, absent votes and Voter Authority Certificates. Verify documentation and eligibility of applicants Maintain accurate records using electoral management Software.

Election Administration

Support the preparation and distribution of election materians (e.g. ballot boxes, polling station supplies.) Assist with staffing arrangements and training for polling and count staff. Help coordinate postal vote opening sessions and other election events.

General Administrative Support

Maintain up-to-date databases and filing systems. Support the team with mailouts, printing and document scanning. Attend trainig sessions and contribute to continuous improvement.


As an Electoral Support Assistant, you will handle customer enquiries by phone, email and in person, ensuring a high standard of customer service.

Work flexible, especially around election deadlines and on polling day with posisble late evenings. Operate general ofice equipment and provide a range of office support services. Support in maintaining a complex data base, ensuring information is accurate, secure anf GDPR compliant. Assist with postal viote and Proxy applications.

About you

Essential Skills & Experience

Excellent telephone manner and communication skills. Strong attention to detail and data accuracy. Experience in a customer-facing or administrative role. Ability to work under pressure and meet statutory deadlines. Proficient in Microsoft Office and electoral software (training provided).

Desirable

Knowledge of electoral law and procedures. Experience working in a local government or democratic services environment.

Working Arrangements

This role is offered on a hybrid basis although there will be an expectation to be in the office full time from 1 March until the end of the contract.

Why Join Us?

At Epping Forest District Council, we pride ourselves on being a forward-thinking, inclusive, and community-driven organisation.

Our values--

Trust, Performance, One Team, Customer Focus, and Innovation

--shape everything we do, creating a workplace where collaboration and continuous improvement are at the heart of our culture.

We support our staff with professional development opportunities, flexible working arrangements, and a strong focus on wellbeing.

If you're looking to make a meaningful impact while growing your career in a supportive and dynamic environment, EFDC is a great place to be.

How to Apply

Please submit your application by (deadline at 23:59) using the 'Apply online' button

If you would like an informal chat about this fixed term contract role, please contact Rebecca Perrin Electoral Services Manager, at Epping Forest District Council on 01992 564532.

Epping Forest District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.