Job Description

Would you like to be part of a friendly and motivated team at the heart of the Council?

We are looking for an enthusiastic Customer Services Officer with excellent communication skills who will take ownership of the customer journey, responding promptly and effectively to customer enquiries.



You will be the first point of contact for external and internal customers, responding by phone, email and in person to enquiries relating to a wide range of Council services, resolving or escalating these as necessary and updating customer records accordingly.



This is an excellent platform for you to progress your professional career in Customer Services.



This is a fixed term contract for 12 months working part time hours on the following pattern - Wednesday 1.00pm to 5.00 pm (4hrs), Thursday 8.45am to 5.15pm ( 7.5 Hrs) and Friday 8.45am to 4.45pm. (7hrs)



For an informal discussion about the post, please contact Helen Bower, Customer Services Centre Manager, on 01483 523220 or by email: Helen.Bower@waverley.gov.uk



Advert closing date - 26th January 2026 at 9am



Interview date - w/c 2nd February 2026



We do not accept CVs without a completed application form.



In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting - Working at Waverley Borough Council | Waverley Borough Council



The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences - we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility here



We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer and interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility here



Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.