Job Description

Customer Service Representative - Make a Real Impact Every Day

Location:

On Site

Job Type:

Full?time

Contract:

Perm

Are you passionate about helping people and making a genuine difference?

At

Telecare24

, we provide essential assistive technology that helps thousands of people across the UK stay safe, independent, and connected. Due to continued growth, we're looking for a compassionate and motivated

Customer Service Representative

to join our friendly, supportive team.

If you're looking for a role where you're valued, supported, and appreciated, this could be the perfect next step in your career.

Why Work With Telecare24?Work-Life Balance

20 days holiday, plus

1 extra day for every full year of service

All bank holidays off

(8 additional days)

No weekends

- Monday to Friday only

Early finish every Friday

Birthday leave

- enjoy an extra half?day to celebrate

Benefits & Perks

Casual dress code Free on?site parking Company pension scheme Employee discount for friends and family Health & wellbeing programme (for you and your partner) Team social events, charity initiatives & celebrations Employee recognition schemes Uncapped commission incentives Certified training courses to support your development Referral programme

What You'll Be Doing

Delivering exceptional service during every customer interaction Helping customers make informed decisions about products and services Updating internal systems accurately and in line with GDPR Working collaboratively with other departments Retaining customers and identifying personalised solutions Focusing on quality --

inbound calls only, no call targets

What We're Looking For

A genuine passion for helping people Strong communication and active listening skills A caring, empathetic approach Minimum

2 years' customer service experience

Confident computer skills (Microsoft Office experience preferred) Self?motivated and able to manage your own workload

What Our Team Says

"You're more than a number here - you're an individual with real value."
"The team spirit is amazing. Everyone lifts each other up."
"Telecare24 genuinely supports work-life balance. I feel seen and appreciated."

Ready to Join Us?

If you want to be part of a company where your voice is heard and your contribution truly matters, we'd love to hear from you.

Apply today and start your journey with Telecare24.

Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Expected hours: 37.5 per week

Benefits:

Additional leave Employee discount Free parking Health & wellbeing programme On-site parking Referral programme Transport links
Work Location: In person