Job Description

Customer Services Representative


Sub Division: Facilities Management


Location: London


Contract Type: Permanent


Hours: Part Time - 30 hours - Monday to Friday


Creating and maintaining great places to live and work delivered by excellent people who care...


Purpose of Role


Join VINCI Facilities, a leading expert in the responsible management and operation of the built environment. We are committed to creating and maintaining great places to live and work, delivering innovative solutions through excellent people who care. As a Customer Service Representative, you will play a vital role in providing a professional and efficient front-of-house service, ensuring a positive first impression for all visitors and staff.





The CSR is responsible for supporting the facilities management service by managing calls, greeting visitors, and providing an efficient communication route to management teams. This role is often the first point of contact for staff and visitors, requiring a professional and welcoming demeanor at all times.


Responsibilities


Manage incoming calls and greet visitors professionally, issuing passes as required.
Provide an efficient communication route into management teams and handle email correspondence.
Organize travel and accommodation bookings and order stationery.
Sort, weigh, and frank post; manage special deliveries and distribute incoming mail.
Ensure compliance with VINCI Facilities systems and procedures, using IT tools effectively.


Essential Qualifications/Skills


Strong communication and interpersonal skills.
Professional and welcoming demeanor.
Ability to use standard IT and phone systems effectively.
Organizational and time management skills.
Previous experience in a reception or administrative role is advantageous.


In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.


We are VINCI Facilities - experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders - and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.


Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other's differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.


Should you require any reasonable adjustments to be made as part of the application process please contact us directly.


VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.