Job Description

Customer Service Operative

Location:

Bolton (Office-based)

Salary:

24,500 - 26,500 per annum

Hours:

Full-time

Join the InXpress Bolton Team!

At

InXpress Bolton

, we connect businesses with the world's leading carriers -- combining the buying power of a global brand with the personal service of a local partner.

Founded in 1999,

InXpress

has grown into one of the world's largest global shipping and logistics networks. We help small and medium-sized businesses ship smarter -- offering exclusive carrier rates, cutting-edge technology, and unbeatable customer support.

Our mission is simple: to give smaller businesses the same competitive edge as global corporations -- saving them time, money, and hassle.

We don't run the trucks or planes ourselves -- our carrier partners handle that. Instead, we're the logistics experts behind the scenes, turning complex shipping challenges into simple, cost-effective solutions.

The Role

Due to continued growth, we're looking for a

Customer Service Operative

to join our friendly and dynamic team.
You'll play a key role in providing exceptional service to our clients -- coordinating shipments, resolving queries, and ensuring clear communication between customers, carriers, and internal teams for both domestic and international freight.

This is a

full-time, office-based position

offering great opportunities to learn, grow, and progress within a supportive environment.

What We're Looking For

Ideally 1+ year of customer service experience (not essential -- we'll provide full training) A confident communicator with strong relationship-building skills Motivated, enthusiastic, and proactive attitude Positive mindset with a desire to learn and succeed

What We Offer

24,500 - 26,500

base salary (depending on experience)

Company pension

(after successful completion of probation)

20 days holiday

plus bank holidays Supportive, professional, and friendly work environment Genuine opportunities for

career progression

within a growing company

Skills & Qualifications

Excellent communication and interpersonal skills Strong organisational and time management abilities Team player who can also work independently Proficient in Microsoft Office (Word, Excel, Outlook) Eager to learn and thrive in a fast-paced environment
If you're ready to join a

forward-thinking, fast-growing

company that values innovation, teamwork, and customer success -- we'd love to hear from you!

Apply today and become part of the InXpress Bolton story.

Job Types: Full-time, Permanent

Pay: 24,500.00-26,500.00 per year

Benefits:

Company pension
Ability to commute/relocate:

Poynton SK12: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer service: 1 year (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Location:

Poynton SK12 (preferred)
Work Location: In person