Job Description

Reporting Group:
Developments Central and Northern
Developments Central and Northern
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
So, what are you waiting for? Join a Community that cares about you!
You'll be field based, travelling to customers' homes in and around the North-West and Yorkshire.
More About Your Role
As a Customer Service Technician, you'll be the friendly face of our organisation, delivering our People First approach directly to customers. You'll carry out remedial works in occupied homes, ensuring issues are resolved efficiently and to a high standard. Working closely with the Customer Service team, you'll manage daily schedules, communicate clearly, and ensure all tasks are signed off with customer satisfaction. You'll take pride in your work, maintain a clean and professional presence, and always adhere to health and safety standards. You'll also help identify chargeable defects and support your team by living our values and providing guidance when needed.
More About You
To be eligible for an interview for this role you must have experience of working in a Multi Skilled Trade or Technician role within Occupied homes within the property industry and hold a current clean UK driving licence.
You're a skilled multi-trader with experience working in occupied homes. You're organised, adaptable, and confident working independently. You take a proactive approach to problem-solving and have a genuine passion for delivering excellent customer service. Your skills include general making good, decorating, plastering, drylining, basic carpentry, and ideally some basic plumbing. You're comfortable using Microsoft Office and customer service software, and you communicate clearly and professionally, building rapport with ease.
Benefits
We're a bold and diverse business, and we'll give you all the challenge and opportunity you crave - with plenty of rewards to match.
Here's what you can look forward to:

• Competitive salary with annual reviews
• Matched pension contributions up to 7%
• 35 days holiday (including bank holidays) - with the option to buy/sell days
• Annual bonus scheme
• Ongoing training and development
• Discounts and exclusive offers from top retailers, cinemas, and more

What's next?
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.
If you are a recruitment agency please note we operate a PSL and do not take cold calls
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.
Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.
Neurodivergent - Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn't allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

Skills Required