Job Description

Sales Order Processor & Customer Service Representative

Are you a highly organised and detail-oriented individual with a knack for excellent customer service? Do you thrive in a busy environment where your contributions truly matter? We're actively seeking a

Sales Order Processor & Customer Service Representative

to join our dedicated team, based conveniently near

Bishop's Stortford

.

This is a fantastic opportunity for someone with strong administrative skills and a passion for supporting customers. If you're proficient with

Sage 200

, have an eye for detail, and are known for your hard work, we want to hear from you. While some sales exposure is a plus, your ability to accurately process orders and provide outstanding support is what's most important to us.

What You'll Be Doing:

Efficient Order Processing:

You'll accurately and promptly process customer sales orders using

Sage 200

, ensuring smooth operations with your strong keyboard skills and attention to detail.

Customer Support:

Be a primary point of contact for customer inquiries via phone, email, and chat, offering professional, friendly, and efficient assistance.

Information Provider:

Clearly and accurately provide information about our products and services, listening carefully to customer needs to offer the best solutions.

Order Management:

Assist customers with order placements, modifications, and cancellations, ensuring a positive experience from start to finish.

Issue Resolution:

Handle customer complaints with empathy and professionalism, working to resolve issues quickly and effectively.

Relationship Building:

Identify opportunities to enhance the customer experience by suggesting relevant products or services that meet their evolving needs.

Accurate Record Keeping:

Maintain meticulous records of all customer interactions and transactions within our systems.

Team Collaboration:

Work closely with team members to continually improve our service delivery and boost overall customer satisfaction.

Product Knowledge:

Stay informed about product updates and company policies to provide the most current and helpful support.
What We're Looking For:

Experience:

A solid background in a customer service or administrative role, with a focus on data entry and order processing.

Sage 200 Proficiency:

You should be comfortable and confident using Sage 200 but not essential.

Communication Skills:

Excellent verbal and written communication skills, alongside a professional and approachable telephone manner.

Attention to Detail:

Exceptional keyboard skills and a keen eye for accuracy in all tasks.

Work Ethic:

A proactive and hardworking attitude, with the ability to manage a varied workload effectively in a fast-paced setting.

Positive Attitude:

An adaptable and collaborative team player with a willingness to learn and grow.

Local Candidate:

You must reside

locally to Bishop's Stortford

or within an easy commuting distance.
If you're a dedicated individual who values precision, enjoys helping people, and is looking for a role where your efforts are truly appreciated, then we encourage you to apply! Join us and become a key part of our success.

Job Types: Full-time, Permanent

Pay: 27,000.00-28,000.00 per year

Benefits:

Company pension On-site parking
Experience:

Sales administration: 1 year (preferred) administration: 1 year (preferred)
Work Location: In person