Job Description

At Stance, we exist to celebrate human originality. Since our inception, we have built our brand around creativity, performance, and authenticity. With our European headquarters based in Wittering on the South Coast, we are a growing business with an entrepreneurial spirit and a culture designed for those who thrive in a dynamic environment.

Our goal is simple: to create a workplace where smart, ambitious, and positive people can excel. At Stance, people are the most important element of our business, and our culture reflects this truth. Every action, every word, and every relationship represents not only what we do, but what we stand for.

Our five core values are:

Entrepreneurship

- We encourage initiative and fresh thinking.

Creativity

- We inspire originality and self-expression.

Performance

- We focus on results and constant improvement.

Personal Responsibility

- We take ownership of our roles and deliver on commitments.

Gratitude

- We value teamwork, respect, and humility.
These values underpin our culture and guide the way we work every day. We seek people who share these principles and who will contribute to an environment where freedom, accountability, and collaboration come together to build something extraordinary.

Position Overview

The Customer Service and Sales Administrator will play a central role within our Customer Service & Admin team. This is a fast-paced, detail-oriented position that requires a proactive and highly organised individual. The successful candidate will be a dedicated point of contact for agents in selected territories and will support the wider team with customer service, sales administration, and order management tasks.

This role demands a hands-on, can-do attitude and the ability to manage multiple priorities effectively. As the first point of contact for both internal agents and external customers, strong communication skills and a commitment to delivering exceptional service are essential.

Key Responsibilities

Customer Service & Administration

Act as the primary point of contact for agents in assigned territories, providing administrative support and resolving day-to-day issues. Deliver outstanding customer service through prompt, professional, and accurate communication, primarily via email and telephone. Handle customer queries, complaints, and requests with efficiency and professionalism, ensuring positive outcomes. Process and monitor customer returns, issuing credits in a timely and accurate manner.

Sales Order Management

Process all incoming orders accurately through the Order Management System and B2B platform, ensuring data integrity at all times. Manage the fulfilment of orders with the warehouse team, coordinating pick, pack, and ship processes. Monitor order status and proactively resolve issues such as stock availability, shipping delays, or documentation requirements. Maintain accurate customer and order records to support reporting needs.

Cross-Functional Collaboration

Liaise with internal teams including Sales, Finance, and Logistics to ensure smooth execution of orders. Support the Customer Service Manager with reporting, analysis, and special projects. Contribute to departmental initiatives and improvements in workflow, processes, and systems. Execute other duties as assigned to support the Department and Division.

Skills & Experience Required

Proven experience in customer service and/or sales administration in a growing environment. Strong IT skills with intermediate to advanced proficiency in Microsoft Excel and Word. Exceptional organisation and multi-tasking ability, with a track record of meeting deadlines. Clear and confident communication skills, both written and verbal, for liaising with internal teams and external customers. High level of accuracy and attention to detail in order entry, documentation, and reporting. Ability to remain calm under pressure and find solutions in challenging situations. Previous experience with an Order Management Systems or B2B platforms is desirable but not essential.

Personal Attributes

A positive attitude with a willingness to go the extra mile. A strong team player who enjoys working collaboratively and contributing to a positive team culture. Self-motivated with the ability to take personal responsibility for tasks and outcomes. Flexible, adaptable, and able to thrive in a growing, dynamic environment. Aligned with the Stance company values of Entrepreneurship, Creativity, Performance, Personal Responsibility, and Gratitude.
Job Types: Full-time, Temporary
Contract length: 12 months

Pay: 25,000.00-27,000.00 per year

Benefits:

Casual dress Company pension Employee discount Life insurance On-site parking Sick pay
Work Location: Hybrid remote in Chichester PO20 8RL