GMK Ltd is the UK's leading distributor of premium firearms and shooting sports equipment. We are proud to be part of the Beretta Holding group, the oldest family-run firearms manufacturer in the world, with a rich heritage spanning over 500 years.
Our diverse portfolio includes renowned brands such as Beretta, Holland & Holland, Centanex, The Beretta Gallery and premium brands known for their quality and performance such as Tikka, Sako, RWS, Norma, and Chapuis.
About the role:
We are looking to recruit a highly motivated, organised administrator to join our Sales office team. This is a varied role dealing with trade and consumer inquiries as well as providing a supporting role to our UK field sales executives.
Answering and responding professionally to all customer inquiries via telephone and email
Provide a high level Customer Service to all clientele
Entering and monitoring orders to ensure customer delivery requirements are met, including any special arrangements regarding delivery, invoicing, etc
Working collaboratively to solve customer issues as quickly and as efficiently as possible
Processing returned goods, collection of goods and credits
Completing export administration
Dealing with all aspects of consumer inquiries relating to our products, availability through the network of stockists, taking decisions on complaints and returns
Supporting and liaising with our field sales executives
Assisting with the organisation of goods for trade shows and events
Warranty processing
Maintaining and updating customer database files
Qualifications and Skills
What we expect of you
Strong communication skills - verbal and written
Good IT skills, confident with Microsoft Word & Excel
Positive can-do attitude
A high level of attention to detail with internal motivation for accuracy and efficiency
Able to work within a team and independently
Due to our location, a car driver is recommended
Benefits
23 days annual holiday (increases with length of service)
Free on-site parking
Life assurance
Income protection
Enhanced Maternity and Paternity pay
Bonus scheme
Salary sacrifice scheme
Professional development training opportunities
Cycle to work scheme
Previous administration experience is essential. Experience of country pursuits, shooting in particular, would be advantageous but is not essential.
Non-Disclosure and Barring Service Check: This position is subject to the Rehabilitation of Offenders Act (Exceptions Order)1975. Please be aware that we shall seek both voluntary disclosure and a formal Disclosure and Barring Service Check
Job Types: Full-time, Permanent
Pay: 26,000.00 per year
Benefits:
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
On-site parking
Work Location: In person
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