Job Description

We're Hiring: Customer Services & Sales Administrator

Location:

Office-based (Fife)

Job Type:

Full-time | Permanent |

Salary:

20,000 - 23,000 per year

Join

Keela

, a well-established Fife-based garment manufacturer with over 40 years of success in the garment and engineering industries. We're looking for a proactive and organised individual to join our Sales team and deliver outstanding customer service.

As a

Customer Services & Sales Administrator

, you'll play a key part in:

Supporting the sales team with order processing and customer follow-up Handling customer queries, issues, and returns Liaising with internal departments to ensure smooth customer experiences Maintaining accurate customer records and data entry

Key Responsibilities

Respond to customer queries via phone and email in a professional manner Manage and resolve customer complaints efficiently Escalate complex issues to the relevant teams Provide service and support to our web customers Process returns, refunds, and exchanges Assist with order processing, tracking, and dispatch Use internal stock control and accounts systems Attend occasional trade and retail shows Maintain a working knowledge of other sales office functions and dispatch operations Multi-task efficiently in a fast-paced environment

What We're Looking For

Strong organisational skills and attention to detail Previous experience in customer service or admin roles Excellent written and verbal communication Confident with Microsoft Office and business systems Ability to stay calm under pressure and multitask Positive, enthusiastic attitude toward helping others

What We Offer

On-site parking Cycle to Work scheme Supportive and friendly team environment Monday to Friday schedule (no weekends)
If you're passionate about delivering exceptional customer service and thrive in a busy team environment,

we'd love to hear from you!

Let me know if you'd like a version tailored for a job board or social media post as well.

Job Types: Full-time, Permanent, Temp to perm

Pay: From 25,000.00 per year

Benefits:

Cycle to work scheme On-site parking
Ability to commute/relocate:

Glenrothes KY6 2SD: reliably commute or plan to relocate before starting work (required)
Work Location: In person