Job Description

Customer Service / Sales Administrator

JOB SUMMARY:

We are recruiting for a Customer Service / Sales Administrator to join the team at Forest Master. The successful candidate will take responsibility for the processing and administration of customer orders, ensuring that all requirements are adhered to in relation to the shipping of goods across the UK and Internationally. The successful candidate will have excellent customer service and administration skills and be a confident communicator who is happy to liaise with customers via telephone, email and live chat. You will also be interacting with the warehouse department to ensure that orders are completed and dispatched as expected. Full training in the role will be given.

We are offering a starting salary of 25,860 per annum with the view to increase on successful completion of a 12 week probationary period.

KEY RESPONSIBILITIES:

Answering all customer enquiries via telephone, emails and live chat

Processing and administering orders, ensuring delivery of goods on time and in full

Administration of returns and repairs

Actioning / answering email requests and liaising with other members of staff and couriers to resolve any queries / issues in relation to goods

Taking responsibility for all administrative tasks to do with the processes of dispatched and returned goods

Ensuring all health and safety procedures are adhered to at all times

Maintaining and improving systems and process

SKILLS, QUALIFICATIONS and EXPERIENCE REQUIRED:

Customer Service experience is essential for this role

Previous Office / Dispatch administration experience is preferred, as is the ability to multi task

An understanding of Linnworks would be advantageous

Excellent written and verbal communication skills are essential

Job Types: Full-time, Permanent

Pay: 25,860.00-27,600.00 per year

Benefits:

Company pension Free parking On-site parking Transport links
Experience:

Sales administration: 2 years (preferred) Customer service: 3 years (preferred)
Work Location: In person