Job Description

Jackson Woodturners is a family run business specialising in stair parts, we are looking for a professional and enthusiastic team member to join us in helping to deliver first class customer service in our showroom.

Hours:

Between 19.5 and 24.5 hours per week are available, flexibility over the hours can be offered. However, the role must be worked over Wednesday to Friday.

Business opening times are Wednesday and Thursday 8am - 5pm & Friday 8am - 4pm with hour lunch break. The successful candidate must also work one Saturday per month the hours of which are 8am - 12pm.

Job Purpose

You will be the first point of contact for all incoming customer enquires either face to face, on the telephone, on instant chat or via email. All enquiries must be dealt with in a timely and polite manner providing a first-class customer service.

You will be responsible for efficiently handling incoming orders and all the associated administration, overseeing the entire order process through to delivery, ensuring accuracy of work and customer satisfaction.

Responsibilities include but will not be limited to:

Greet and attend to customers and visitors in the showroom in a professional and polite manner. Assist both trade and general public customers over the phone and in the showroom with placing orders. Process orders placed on all sales platforms, using the Orderwise system. Produce quotes for customers using measurement and product knowledge. Develop relationships with customers to maximise sales, satisfaction levels and manage expectations of the customer. Develop and maintain relationships with couriers and suppliers to aid with the smooth running of orders. Actively promote and sell our products to customers when the opportunity arises. Liaise with warehouse staff to ensure orders are picked and packed as efficiently and speedily as possible. Deal with customer complaints professionally and efficiently in the first instance before escalating to supervisor. Maintain the Sales Office filing system to a high standard. Restocking and managing the showroom to ensure it is both fully stocked and clean and tidy at all times. Maintain customer database by entering new customer information, recording actions and sales activities, ensuring data integrity and accuracy.

To succeed in this role, you will need:

Previous experience working within a fast-paced Customer Service/Sales environment Be able to perform under pressure while remaining calm Excellent communication and interpersonal skills Excellent IT skills (knowledge of Outlook, Excel and Word) Team player but also able to work on their own initiative Ability to multi-task and work under pressure Be organised and be able to prioritise workload Have the ability to think for yourself and use initiative. Have a passion for excellent customer care. Work in tandem with colleagues to provide the ultimate customer journey for each customer. Be able to take the lead from the supervisor and also be able to work unsupervised Strong attention to detail and accuracy Excellent written and verbal communication skills
Candidates must be committed to working to the company core values of honesty and integrity, teamwork, performance, personal accountability and customer focus.

Job Types: Part-time, Permanent

Pay: 13.00 per hour

Experience:

Customer service: 1 year (required) Administrative: 1 year (required)
Language:

Fluent English (required)
Work Location: In person

Application deadline: 05/09/2025
Reference ID: Front Office