Job Description

Company: Busseys

Job Title:

Customer Service & Sales Advisor

Who are we?

In 2023, Busseys proudly marked its 100 year anniversary, a testament to our enduring commitment to putting customers first and consistently exceeding expectations.

As the premier Ford outlet in East Anglia, our Norwich dealership embodies the adventurous spirit of the Ford franchise and our dedication to innovation.

With the rapid expansion of electric and hybrid vehicles across both car and commercial ranges, we're experiencing exciting growth--and we want you to be part of it.

We are seeking talented individuals to join our team as Customer Service & Sales Advisors at our Norwich branch.

Our outstanding working environment, exciting career and development opportunities, are ideal for individuals who are driven to deliver complete customer satisfaction.

About the role:

We are looking for applicants who are well presented with excellent customer service skills and a professional manner.

This is a permanent, full-time position.

Experience in the automotive sector is not essential, as all training is provided to support your success in the role.

Responsibilities day to day:

- Welcoming guests into the showroom, and engaging with them to discuss requirements

- Sell vehicles profitably and be able to achieve targets agreed with the Sales Manager.

- Co-ordinate and work alongside the Sales Manager.

- Promote and maintain excellent customer relations by personal manner, appearance, integrity, and loyalty.

- Prepare order forms and other relevant paperwork.

About you:

-

Full UK manual driving licence.

(Non UK and Provisional driving licences are not able to be accepted)

- Customer centric attitude.

- Excellent customer service skills & proven ability to build a strong rapport with customers.

- Flexible and ability to work evenings and weekends.

- 2 years' experience in a customer-facing service role.

- Previous retail sales experience.

Benefits

- Work life balance - 40hr, maximum 5 day working week to include every Saturday (and every other Sunday dependent on role)

- World class training

- Clear career progression and management development opportunities

- 60k OTE + excellent benefits package

- Discounts on Servicing, Parts & Cars

- Employee Savings Portal

- Refer a Friend Scheme

- Birthday & Long Service Recognition

- Pension

- 30 Days Holiday (including Bank Holidays)

Application procedure

Successful applicants must be available all day to attend an interview session on

Thursday 11th December 2025

based at an offsite location.

Please note we are unable to offer alternative dates or times.

Job Types: Full-time, Permanent

Pay: Up to 60,000.00 per year

Benefits:

Company events Company pension Employee discount Referral programme
Application question(s):

Are you available ALL day on Thursday 11th December for interviewing
Experience:

Customer Service: 2 years (preferred)
Licence/Certification:

Full, UK, Manual Driving Licence (required)
Work Location: In person