Job Description

Customer Service Sales Agent

Love Shopping Direct is a leading multi-channel retailer with a sustained focus on growth. Our culture is entrepreneurial and fast paced, our vision is simply to be the best online retailer of the goods we sell.

As the business grows, so too does the demand to ensure we provide the very best service to our customers. An exciting opportunity has arisen as we continue to expand and develop.

:

Supporting improvements to our service, motivation, and focus to achieve optimum performance should come as second nature to you. You are required to have excellent communication, engagement & attention to detail with a high degree of accuracy.

The successful candidate will assist in dealing with third parties, including couriers, suppliers, sales calls and manufacturers to ensure we provide our customers with the best possible service & product knowledge.

Key Duties will include:

To ensure that all your daily KPI, SLA targets are met to optimum levels & quality of service is delivered.

Taking customer queries via chat, email, phone, maximising sales opportunities through excellent product knowledge and commercial acumen

Troubleshooting of return queries and being able to challenge couriers and customers alike to maximise sales retention opportunities and offering the correct product alternatives, wherever possible

Being vigilant and proactive in spotting and preventing potential fraud cases and high risk high, value orders

System support for shipping services/methods to ensure that systems are aligned, and the correct shipping methods are being used in accordance with the relevant products

General admin support for process escalation matters, such as, complaint handling, social media, and product knowledge

Proactively follow-up sale quotations within the business SLAs via phone call

Develop product knowledge

Build rapport with customers by providing accurate guidance

Sales Prospecting for new business and revenue.

Skills Required:

Diligent

Problem solving

Pro-active

Multi-tasking

Flexibility in working hours

Proficient in all Microsoft Office programs, including Excel, Outlook, and Word

Customer Focused

Attention to detail

Grammatically correct communication

Minimum of two years Customer Service & sales experience

Excellent telephone communication skills and attention to detail

A comfortable speaking skillset on the phone for outbound sales with the ability to talk confidently to customers assisting with all their requirements in a timely and professional manner.

Ability to build rapport and establish trust with clients

Terms:

Full-Time Employment - Permanent - Office Based

Primarily Monday to Friday, rotating shift pattern 08:00 to 16:30/09:00 to 17:30 - a minimum expectancy of 40 hours per week. Additional hours available, including weekends when necessary to meet operational requirements

Reports to Customer Service & Sales Manager

On-site parking

Company laptop

Bonus scheme

22 days holiday plus bank holidays

Job Type: Full-time

Pay: 25,397.00-26,500.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Employee discount On-site parking
Schedule:

8 hour shift Day shift Monday to Friday
Education:

GCSE or equivalent (required)
Experience:

Retail sales: 2 years (preferred) Customer service: 2 years (required)
Work Location: In person