Job Description

About Us

We're a rapidly growing medical device company making a real difference to patient outcomes. Our products are trusted by healthcare professionals across the UK, and our continued growth means we're expanding our customer team.

You'll join a collaborative, supportive group that values initiative, enthusiasm, and long-term customer relationships. This is a chance to be part of a business that's dynamic, people-focused, and proud of its fun, driven culture -- including company challenges like Tough Mudder and regular team events.

The Role

As a UK Customer Service & Sales Executive, you'll be at the heart of our UK customer relationships -- ensuring every client receives exceptional service, stays engaged with our products, and continues to grow with us.

Your focus will be on building relationships, driving retention, and supporting campaign-led sales activity.

Key Responsibilities:

Act as the primary contact for customer enquiries (by phone and email)

Build strong, lasting relationships with new and existing customers

Manage and update client portals (pricing, product information, usage data)

Maintain accurate hospital and account records in our CRM

Identify training opportunities and provide product support to customers

Monitor customer usage and spot opportunities to improve retention

Contribute to quarterly sales and retention campaigns

Meet KPIs and deliver against achievable quarterly targets

What We're Looking For

Essential:

Proven experience in customer service, account management, or inside sales

Confident using CRM systems and MS Office tools

Strong communication and relationship-building skills

Self-motivated, enthusiastic and proactive

Able to manage multiple priorities effectively

Desirable:

Experience in telesales or sales support roles

Background in healthcare, med-tech or B2B environment

Great time management and team collaboration skills

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Casual dress Company pension Free parking Gym membership On-site parking Private medical insurance
Work Location: In person