Job Description

Taking service calls from clients. Call planning for technicians Contacting clients for meter readings for billing purposes

Annual wage

17,472 a year

Training course

Customer Service Practitioner Level 2 Standard

Hours

Monday - Friday 8.30am -5.30pm with one hour for lunch.

40 hours a week

What you'll do at work

Taking and booking service calls by email/phone from clients re printer/MFP repairs.

Logging supplies requests.

Allocating booked service calls to our field service technicians.

Communicating with clients and keeping them updated re call progress.

Working within our service department to see if calls booked can be fixed remotely.

Working closely with our logistics with installs to make sure technicians are arriving to site to meet our installers.

Contacting customers to get meter readings for billing, and discuss remote support options to make this process easier.

Communicating with our sales team if we have any issues that an account holder might need to know.

Desired qualifications

GCSE English (Grade A- C / 9 - 4) desirable
GCSE Maths (Grade A- C / 9 - 4) desirable

Skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Team working

Polite telephone manner

Confident manner

Good communication skills

Good attention to detail

Other requirements

Can be quite stressful at times if we have a high call rate and unable to get a technician to site when the client expects. But good communication can sometimes counter that.

After this apprenticeship

Future prospects after the apprenticeship would lead to an offer of a full-time position.

Job Types: Full-time, Apprenticeship

Pay: 17,472.00 per year

Schedule:

Day shift Monday to Friday
Work Location: In person

Reference ID: Customer Service/Service Co-ordinator - M17 1SG