Job Description

2510-05 Customer Solutions Officer

Salary: 25,245 - 27,960 per annum (Grade 4)

Contract type: Full-time (36.5 hours per week), Fixed term for 12 months

The challenge

At WJEC, we contribute to our education communities by providing trusted qualifications and specialist support, to allow our learners the opportunity to reach their full potential. This is a fantastic chance to be part of an organisation that both encourages and enhances the minds of tomorrow.

The role

The post holder will provide excellent customer service through a variety of communication channels, contributing to the delivery of a wide range of customer focused services. The post-holder will be expected to provide a friendly front of house/ reception service both remotely and in the office

About you

To thrive in this role, you will be a friendly, self-motivated, and conscientious person who enjoys working flexibly with team members and colleagues across WJEC. You will have an organised, proactive approach to work, combined with a high level of accuracy and attention to detail.

You will be an excellent communicator and have the skills and the ability to support others through a variety of communication methods.

Benefits

At WJEC, we pride in being an inclusive and supportive place to work. We also offer a range of excellent benefits including: 25 days annual leave per year (in addition to 16 statutory / additional holidays), free Welsh lessons, a competitive pension scheme and numerous family friendly policies. A career with WJEC can be extremely rewarding and you will be encouraged throughout with great opportunities to develop your professional and personal skills.

If you would like to know more about this role, or about working at WJEC, please do not hesitate to contact our HR team, who will be more than happy to help.

Please visit our website to download a copy of the job description and application form.

Closing date: 23:59, Wednesday 26 November 2025

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 25,245.00-27,960.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Discounted or free food Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Health & wellbeing programme On-site parking Referral programme Sick pay Work from home
Work Location: Hybrid remote in Cardiff CF5 2YX