Job Description

This is a

customer success and account management role

, focused on building relationships with existing B2B customers, converting warm inbound leads, and identifying untapped sales opportunities within our CRM system. You'll have real ownership and the chance to influence revenue growth through great service, commercial instinct, and consistent follow-up.

There's

no cold calling

-- instead, you'll be working with engaged, high-potential customers across industries who already know and trust the Displaysense brand.

A proactive phone-based approach is essential

-- we're looking for someone confident picking up the phone, having great conversations, and nurturing those all-important long-term client relationships.

You'll also support after-sales enquiries from our website customers, with the help of automated tools and AI-driven processes to keep things efficient and on-brand.

What You'll Do

Manage and grow a portfolio of existing

B2B client accounts

across sectors like retail, education, exhibitions, healthcare, and events Identify high-potential customers using our

CRM system

and drive repeat orders and upsell opportunities Pick up the phone and follow up on quotes, open enquiries, and warm leads -- you'll own the sales process Provide expert advice and tailored product recommendations over phone and email Use automated tools and templates to handle occasional after-sales enquiries efficiently Liaise with internal departments (logistics, purchasing, marketing) to ensure smooth customer experiences Keep CRM records, notes, and pipelines accurate and up to date

Who You Are

You've got experience in

B2B sales

,

account management

, or

customer success

You're a natural communicator who builds rapport quickly -- especially over the phone You're commercially focused, proactive, and have an eye for identifying opportunities You enjoy being in the office, working collaboratively with a close-knit team You're tech-friendly and comfortable using CRM tools, email platforms, and AI-based support systems Experience with Shopify, Salesforce, or other

eCommerce and CRM platforms

is a bonus

Why Join Displaysense?

Join a supportive, passionate team based in a great office environment Work directly with a wide variety of UK-based B2B clients -- from schools and NHS Trusts to creative studios and global brands Real room for progression in a growing, ambitious business On-site parking, team socials, and a genuinely positive workplace culture Autonomy and trust to shape your role and contribute to business success

Package:

- Starting Salary: 27,000 - 30,000/per annum depending on experience

- Office based 09.00 - 17.30, Mon - Fri, 1 hour for lunch

- 25 annual leave days plus bank holidays (usually 8 days), with 3 days to be taken for the office shutdown between Christmas & New Year.

- Free onsite car parking.

- Opportunity to join an evolving company.

- Fantastic work environment in modern/clean offices, kitchen area, outdoor area, nice toilets and showers

- Free tea/coffee and cake (when it hasn't all been eaten!)

More about Displaysense:

At Displaysense, we're more than a supplier of display and shopfitting products -- we help brands and businesses stand out. From high street retailers and hospitality brands to schools, hospitals, universities, creative agencies, and event companies, we support some of the UK's most exciting organisations.

As our B2B customer base grows, we're looking for a confident, commercially focused

Account Executive

who thrives in a

sales support

,

account management

, or

client-facing role

. If you love building strong customer relationships,

picking up the phone

, and spotting opportunities to drive revenue, this could be your ideal next move.

This is a full-time

on-site role based at our Bishop's Stortford headquarters

-- ideal for someone who enjoys collaborating in person and being part of a dynamic office environment.

Job Types: Full-time, Permanent

Pay: 27,000.00-30,000.00 per year

Benefits:

Canteen Casual dress Company events Employee discount Free parking On-site parking
Schedule:

Monday to Friday No weekends
Ability to commute/relocate:

Bishop's Stortford: reliably commute or plan to relocate before starting work (required)
Work Location: In person