Job Description

Customer Success Associate

About Us

Green Cross Global is a leading provider of health, safety, and wellbeing training. We work with enterprise clients across the UK, supporting organisations like Balfour Beatty, Centrica, Coca-Cola, Greystar, and government departments. Our mission is to deliver exceptional training and support services that help businesses stay compliant, safe, and effective.

The Role

We're looking for a

Customer Success Associate

to join our team. In this role, you'll provide day-to-day operational and administrative support for key accounts, ensuring smooth delivery of services and a positive customer experience. You'll be responsible for order processing, sourcing third-party suppliers, and assisting with training administration. This role supports the Customer Success Manager by taking care of the detail, allowing the wider team to focus on strategic account development and long-term client retention.

Key Responsibilities

Provide day-to-day administrative and operational support for enterprise accounts. Process client orders accurately, maintaining up-to-date records in internal systems. Source and obtain quotes from third-party suppliers for external training needs. Prepare and issue client quotes and proposals under the guidance of the Customer Success Manager. Assist with training administration, including adding delegates and managing logistics. Support routine client enquiries to ensure a seamless experience. Attend training reviews with the Customer Success Manager, recording notes and follow-up actions. Maintain accurate client records and contribute to positive, professional client communication.

Key Skills & Attributes

Strong organisational skills and excellent attention to detail. Clear and professional written and verbal communication. Ability to manage multiple tasks and deadlines effectively. Proactive, reliable, and adaptable in a fast-paced environment. Team player with a collaborative mindset. Comfortable using CRM and booking systems (HubSpot, Slack, and in-house systems). Basic problem-solving skills, with the ability to escalate issues where appropriate.

What We Offer

Remote working flexibility. Opportunity to work with leading enterprise clients. Supportive team culture with opportunities to grow.
Job Type: Full-time

Pay: 24,420.00-27,180.00 per year

Benefits:

Company pension Sick pay Work from home
Work Location: Remote