Job Description

About Smart Numbers

Smart Numbers is a dynamic digital agency serving over 8,000 clients in telecoms and media services, specialising in website design, SEO, PPC, and virtual number/VoIP solutions. Based in our new Eastleigh, office, our team of 38 professionals are driving an ambitious digital transformation to modernise internal processes and evolve our product offerings. Recently partnered with a private equity firm, we aim to triple our scale in the next 3-4 years, focusing on the SME and SoHo markets. Help us deliver exceptional customer service.

We are already 18 years old, so we know a thing or two about websites and telephone numbers and we are trusted by some of the biggest brands, and we are just as proud of our local customers who rely on us to provide excellent service.

The Role

You will work in a collaborative customer service team who work across VoIP, Telephone Numbers, Broadband, Websites, PPC, SEO and social media, ensuring every customer interaction is handled professionally and efficiently.

Handling inbound calls, payment calls, and general enquiries, Processing new orders (telephone numbers, websites, broadband, etc.) Setting up call diverts and reinstating services, Liaising with suppliers and keeping customers updated, Spotting opportunities to enhance the customer experience, Managing cancellations with care and accuracy,

About You

Previous customer service experience (essential), Friendly, professional telephone manner, Strong IT skills (Microsoft Word, Excel,

must be able to do basic formulas

), Excellent attention to detail and ability to follow processes, Calm and professional approach, even under pressure, A self-starter who is always looking to improve,

What's in it for you

25,000 - 30,000 salary (depending on experience), 25 days' holiday plus bank holidays, Company pension scheme, Free on-site parking, Regular company events, team incentives and recognition, Supportive team environment with clear career progression.

How to apply - very important

We know how it is you send in a application, and you get nothing back, or you get an initial response and then you are ghosted. We know it's hard to get a job let alone a great job in a great team, with fantastic ambitions. Well, we are different,

but at this stage it depends on you.

To apply for this role, we seek candidates with the strongest skills and qualities for the position, but we need a little more from you. A CV is nothing more than a piece of paper that you prepare to share your skills with perspective employers. To apply for this role and receive a response, follow these simple steps. If you just hit apply, we will

NOT

read your application, after all we do say we want people with an eye for detail.

When applying please send in a

one page

letter of application on why we should interview you and what three qualities set you appart.

Job Type: Full-time

Pay: Up to 30,000.00 per year

Benefits:

Company events Company pension Free parking
Experience:

telecoms industry: 1 year (preferred) Customer service: 2 years (required) call centre: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person