Job Description

At Premium Plus UK we believe that a bright, healthy smile has the power to uplift your entire day. That's why we've created a vibrant range of dental products in every colour of the rainbow - to turn dental care into a positive, joyful experience.

Our products are meticulously designed to the highest standards, bringing colour and warmth to dental practices, so they feel like safe, welcoming spaces where patients can relax and smile with confidence.

Now we're looking for a

Customer Success Executive

who shares our passion for great service, kindness, and teamwork. Someone who loves helping customers, thrives in a friendly environment, and lives our values:

Teamwork, Communication, Kindness, Trying Your Best, Easy To Deal With

.

This is a junior-friendly role with plenty of support and training -- perfect for someone who enjoys variety and wants to build a career in customer success.

You'll be the helping hand that keeps our customers happy and a key support to

Sales Manager

, so she can focus on growing our brand and future projects.

What You'll Be Doing:

Customer Success & Support (your core focus)

Being a warm, friendly first point of contact via phone, email and the website inbox to our customers. Build positive-long term relationships with customers so they feel supported, valued, and confident coming back to us time and time again Managing customer enquiries, product questions, order updates and general support Processing orders Taking payments and sending invoices, when customer require. Supporting customers with returns, collections and replacements Managing backorders, cancellations, alternatives and communicating wait times

Supporting Sales Manager

Helping with day-to-day administrative tasks Preparing reports and simple spreadsheets Updating product information (images, descriptions, related products) Helping with email campaigns in Klaviyo (training provided) Assisting with website content updates Supporting team with planning and attendance at exhibitions

General Administration

Maintaining organised digital filing and shared documents Assisting with stock-related tasks (goods issue, returned parcels) Creating proformas, credit accounts and updated price lists Supporting other teams with clear communication and teamwork -- always living our One Big Teamprinciple

What We're Looking For:

A positive, friendly communicator who genuinely enjoys helping people Someone who brings kindness and patience to customer conversations Great attention to detail and accuracy Confident using email, Word and Excel Comfortable handling phone calls and customer questions Able to prioritise and stay organised in a busy environment A team player who is easy to deal with and happy to pitch in Previous experience in customer service, admin or CRM systems is a bonus -- but not essential

Why You'll Love Working With Us:

Premium Plus UK Employee Benefits

At Premium Plus UK, we're all about creating a place people want to be. You'll enjoy:

31 days holiday

(including bank holidays)

Birthday Leave

- enjoy a day off during your birthday week

Summer bonus & Christmas performance bonus

Early Friday finish

(from 4pm - once the last truck has left!)

Christmas shutdown

Health Cash Plan

covering dental, optical, physio, wellbeing and more

Employee Assistance Programme

GP Anytime

- 24/7 access to virtual GP appointments

SkinVision

skin health app

Online Health Assessments

MyGymDiscounts

at 3,600+ gyms

Thrive Mental Wellbeing app

PERKS by BenefitHub

discounts

Cycle to Work Scheme

Tech Save Scheme

Professional Development Fund

for external training

Team socials

- Summer party, Christmas party, days out and Dentalympics

Free snacks & free postage

A genuinely supportive culture -- we work as

One Big Team

, across the UK & Poland, always cheering each other on

Who You'll Become:

You'll become a valued part of our One Big Team -- someone our customers know they can rely on and someone your colleagues enjoy working with. As you grow in confidence, you'll play an even bigger role in helping us deliver the exceptional service we're known for.

You'll build strong relationships with customers, support your teammates across departments, and contribute to creating the warm, welcoming experience Premium Plus is proud of. We'll give you all the tools, training and support you need -- all we ask is that you bring kindness, communication, and your best effort every day.

At Premium Plus, we celebrate each other, help each other, and cheer each other on. You won't just join a company -- you'll join a team that genuinely cares.

Ready to Apply?

If you're friendly, organised and excited to support customers and the team, we'd love to meet you.

Bring your smile -- we'll supply the colour.

Job Types: Full-time, Permanent

Pay: 27,625.00-29,000.00 per year

Benefits:

Additional leave Company events Discounted or free food Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme On-site parking
Work Location: In person