Job Description

Ready to kickstart your career in a fast-growing tech business?

We're looking for a personable, proactive, and solutions-driven graduate to join our Customer Support team. If you're curious about how a modern, software-led distribution company runs behind the scenes - from support to sales to logistics - this role will give you hands-on experience across the full operational journey.

This is the perfect opportunity for someone who's tech-savvy, enjoys problem-solving, and wants exposure to how different departments work together in a scaling business.

What You'll Be Doing

You'll become a central point of contact across the business, supporting customers while collaborating closely with every department in the business to keep everything running smoothly.

Supporting our business customers with a mixture of technical questions, troubleshooting, quote requests and logistics queries Working with our custom-built fulfilment platform to maintain efficient, high-quality operational workflows Troubleshooting anything from network hardware to smart automation devices, and guiding customers to a resolution Liaising with suppliers, manufacturers, and internal teams to streamline customer communication Helping customers understand and use our products through clear explanations, practical guidance, and well-structured advice Supporting the Sales, Product & Purchasing teams by identifying customer needs, recommending solutions, and ensuring accurate product information
This is a

hands-on, varied role

where you'll see how each part of the business connects, ideal for building a strong foundation for future careers in operations, technical support, customer success, product, or commercial roles.

What You'll Bring to the Team

A natural communicator

- friendly, personable, and confident

A determined problem-solver

who enjoys getting to the root cause and won't stop until things are resolved

Tech-curious

- confident learning new tools, systems, and products

Eager to learn

with a growth mindset and the initiative to get stuck in

Organised and proactive

, able to manage multiple tasks and prioritise your workload

No prior experience needed

- just enthusiasm, curiosity, and the willingness to learn. We'll support your development every step of the way.

Who We Are

NetXL is a fast-growing, software-driven distributor of high-performance WiFi and Smart Automation products. We supply resellers, installers, and system integrators across the UK, and our agile, entrepreneurial team thrives on delivering exceptional service and staying ahead with cutting-edge tech solutions.

Why Join Us?

Gain

hands-on experience

across technical support, logistics, and B2B sales Join a

dynamic, high-energy team

where no two days are the same Enjoy

opportunities for learning, growth, and long-term career development

as the company continues to scale
Job Type: Full-time

Pay: 24,420.00-27,000.00 per year

Benefits:

Company pension Employee discount Health & wellbeing programme Private medical insurance Sick pay Store discount
Location:

Guildford GU1 4UG (required)
Work Location: In person