Job Description

Company Summary

EkkoSense provides software analytics and consultancy services to the built environment including power. Its software application, EkkoSoft, is a web based SaaS platform for the monitoring, management and analytics of environmental and M&E data. The software helps customers realise energy saving, capacity release or risk reduction benefits across their installed network.

Job Summary

As a Customer Success Executive, you will be a crucial part of our customer-focused team, responsible for ensuring the success and satisfaction of our clients. Your role will be pivotal in onboarding, training, and supporting our customers, ensuring they gain maximum value from the cybersecurity platform.

Job Responsibilities

Supporting new customers and ensuring a seamless implementation of the platform. Providing ongoing support to customers, addressing queries, and offering solutions through platform features to enhance their experience. Becoming an expert in the use of our platform to advise customers on best practices. Monitoring customer health and proactively addressing any potential issues or problems. Collaborating with other departments to resolve customer requests promptly and efficiently. Conducting regular check-ins with customers to gather feedback and identify opportunities for improvement. Providing training to customers on new product features Updating the CRM (HubSpot) and reporting on customer health scores Keep up to date on Ekkosense technologies and product
Be forward thinking, implementing new technologies and changes to enhance the workings of the department and its customers.

Data integrity checks for software functionality.

Working with all departments and teams within the business

Attend internal and external meetings as and when required

Reporting to customers and internal stakeholders/management team

Any other tasks given where your skillset is needed to suit the needs of the business

The Data Centre industry can be a niche market. Candidates may have Data Centre experience without Customer Success experience but must have a good customer service ethos. Training and support will be provided.

Essential Skills/Experience

A minimum of 1 year experience in Customer Success, Customer Experience, or Account Management for a software company (preferably SaaS). Energetic, self-motivated, and well-organised with a passion for technology and, above all, Customer Success. Demonstrated ability to build strong relationships across all levels. Excellent communication and interpersonal skills. Ability to work independently and collaboratively within a team CRM experience (HubSpot or similar)

Desirable Skills/Experience

Experience/knowledge of the Data Centre industry/sector

Experience/knowledge of energy and/or compliance reporting.

Experience of Ekkosense or other market leading monitoring software platform

Benefits

Ekkosense offer an attractive package plus bonus scheme based on whole Company performance, flexible working conditions, Workplace Pension (employer contribution 4%), 26 days holidays (plus bank holidays), great office location with on site, free car parking and associate benefits such as reduced gym membership and plenty of scope for career progression.

EkkoSense's offices are at the University of Nottingham's Innovation Park but there is the ability to work remotely part of the week once training is completed.

Job Types: Full-time, Permanent

Benefits:

Casual dress Company pension
Ability to commute/relocate:

Nottingham NG7 2TU: reliably commute or plan to relocate before starting work (preferred)
Work Location: Hybrid remote in Nottingham NG7 2TU