Job Description

Are you passionate about

building strong relationships

and

helping customers

get the very best out of the solutions they use? Do you thrive on

guiding clients

through their journey and ensuring they achieve

long-term success

? If so, we'd love to hear from you!

About the role:

As a

Customer Success Executive

, you'll be a

trusted advisor

for our key customers, typically

managing core (mid-market) accounts

or

specializing in flagship products

. Your mission is to help clients get

maximum value

from our

market-leading software

in

HCM

, supporting them at

every step of the customer journey

.


From

onboarding

and

product training

to

adoption

,

retention

, and beyond--you'll be the

bridge between our solutions and our customers' success

. You'll

collaborate

closely with colleagues in

Customer Success, Sales, Operations

, and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic

advocates

for our brand.

What you'll be doing:

Managing

a

portfolio of customers

and acting as their

primary point of contact

Building trusted advisor relationships

and guiding customers to achieve their goals Leading the

onboarding process

and ensuring customers

achieve value quickly

Driving

adoption

,

satisfaction

,

renewals

, and

expansion opportunities

Conducting

regular check-ins

,

business reviews

, and

on/off-site meetings

Acting as the

"voice of the customer"

internally to shape product and service improvements Maintaining a

deep understanding

of our

products

and advising on

best practices

Creating

customer success plans

,

tracking customer health

, and

proactively addressing risks

Partnering

with teams across the business to deliver

seamless customer experiences

What we're looking for:

Strong

relationship-building

and

communication skills

Proven

experience

in

customer success

,

account management

, or a

client-facing role

Experience dealing with

payroll or payroll software

Ability to

manage multiple customers and projects

at once A

proactive problem-solver

with a

customer-first mindset

Comfortable engaging with

senior stakeholders

and driving

value conversations

Why join us?

Be part of a company that's

transforming

the

HCM

space with

innovative solutions

Work with

passionate teams

and

supportive leadership

Opportunities to

develop your career

within a

growing Customer Success function

Competitive salary, benefits, and performance-related incentives

INDLOW

As one of the UK's largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.


IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.


Over 4 million parents use our software to connect with their child's school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.


Our operational software is the invisible but essential beating heart of our customers' businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.


It's vital these mission-critical functions work first time, every time.


That's why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time - so they can focus on productivity and growth.


IRIS is a company built on hiring the best people; our people are our greatest assets.


They enable us to be the innovative, market-leading, and high-performing company that we are today.


We're delighted to be certified as a Great Place to Work and one of the UK's Best Workplaces for Women.


These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.


IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.


This is why we work to create an environment where employees feel like they are part of a team.

Email:

IRIS.HR@iris.co.uk

Phone:

0344 815 5500