Job Description

The Role:

As a key member of our Customer Success team, you will play a central role in ensuring our clients are fully supported, delighted with our services, and able to achieve maximum value from their partnerships with us. You will act as the first point of contact for our clients, building strong relationships, managing queries, and collaborating across teams to ensure ongoing satisfaction.

A significant part of this role involves working closely with customer and other data - extracting, handling, interpreting, and managing. We are therefore looking for someone who is detail-oriented, methodical, and capable of maintaining high concentration and focus when working with data.

Key Responsibilities:

Support the onboarding and ongoing engagement of client accounts Build and nurture long-term relationships with clients, serving as a trusted adviser Collect, process and quality control customer data and its integration into products Manage, analyse, and communicate customer and engagement data to internal and external stakeholders Proactively identify and resolve client issues, escalating where necessary Track and report on client engagement and success metrics Work closely with sales, marketing, and product development teams to support client needs and objectives Maintain accurate and up-to-date records in our CRM Ensure clients meet their objectives and renew their services with us

What We're Looking For:

Strong attention to detail, methodical in approach, and able to concentrate and focus on often repetitive data-oriented tasks Previous experience in customer success, account management, or client services is desirable Comfortable working with data in Excel - analysing and summarising information clearly and concisely Excellent communication and interpersonal skills Proactive, organised, and goal-oriented Collaborative team player, but also content to work independently during busy periods to meet important milestones Comfortable with digital tools and systems (experience with CRM systems or data platforms is a plus) As a global business foreign language skills are always a welcome bonus but fluency in both written and oral English is absolutely essential We welcome applications from graduates or non-graduates with relevant experience who can demonstrate a strong alignment with the requirements of the role

What We Offer:

Competitive salary Hybrid working: 3-4 days in our friendly Tunbridge Wells office, 1-2 days remote (if desired) 20 days annual leave plus bank holidays Support for professional growth and career development A collaborative and innovative work culture
In addition to your CV, you must include a separate Cover Letter with your application setting out briefly why you think you would be a good fit for this role.

Job Type: Full-time

Pay: 25,000.00-27,000.00 per year

Benefits:

Company pension Cycle to work scheme Health & wellbeing programme Private medical insurance Work from home
Schedule:

Monday to Friday
Work Location: Hybrid remote in Royal Tunbridge Wells TN1 2BY

Application deadline: 30/05/2025
Reference ID: 2025-05-CSX-01