Job Description

What We Do

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Axe is building the AI agents that will run global logistics.

Founded by

James McElroy & Dan Quill

(prev exits to Blackstone & Wayflyer). In just 7 months, Axe has expanded across Europe and the U.S., partnering with some of the largest logistics companies on the planet and raising capital from

top-tier European VCs

.


Logistics still runs on phone calls, emails, and spreadsheets. We're here to replace all of it.


Axe deploys AI agents that can think, act, and execute core operational workflows end-to-end -- unlocking a

trillion-euro opportunity

in one of the world's most critical industries.


We're assembling a world-class team to build a generational AI company and redefine how the physical economy operates.

About the Role

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We are looking for a highly motivated

Customer Success Manager

to join our growing team. In this role, you'll ensure customers get maximum value from Axe, build strong relationships, and play a key part in retention, expansion, and overall customer satisfaction.

What You'll Do

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Onboard new customers and guide them through successful implementation. Build strong, long-term relationships with customers and become their trusted advisor. Understand each customer's workflows, challenges, and goals -- and translate that into product usage and success plans. Proactively monitor accounts to ensure high adoption and identify risks early. Work with Support, Sales, and Product to resolve issues and deliver a seamless customer experience. Gather customer feedback and share insights that influence product improvements. Drive renewals and identify expansion opportunities within existing accounts. Maintain accurate customer data and activity tracking in the CRM.

Must Have

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Experience in customer success, account management, or a similar client-facing role (ideally in SaaS). Strong communication skills and the ability to build trust quickly with customers. High ownership mindset -- you care deeply about customer outcomes. Ability to understand technical products and explain them clearly. Organised, proactive, and comfortable managing multiple accounts at once. Experience with CRM or customer success tools. Prior experience in SaaS or a fast-paced tech environment is a plus.

Why join us?

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Be part of a fast-growing, VC-backed AI company redefining a massive industry. Work directly with experienced founders who have scaled and exited companies before. Huge career growth opportunities as we scale across Europe and the US. High ownership, high impact your work directly shapes customer success. Competitive salary + performance bonuses. Join the early team building Europe's next AI powerhouse.

Key Benefits

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Stock-options Health Insurance Generous Paid Time Off - work hard and take the time you need * Annual company-wide offsite