Job Description

Here at Mysoft, we're on a mission to enable our customers to unlock their business potential via Sage X3, Sage Intacct, as well as our own complimentary propriety X3CloudDocs solution. We are the longest standing Sage X3 partner in the UK with over 450 years of combined expertise in the sale, implementation, development and support of Sage X3. Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what we do!

We're growing -- and looking for a Customer Success Manager to join our close-knit team, reporting to the Head of Sales & Marketing. This is a key role focused on building strong, lasting relationships with customers using Sage X3, Intacct, and our own proprietary solution, X3CloudDocs.

As Customer Success Manager, you'll act as a trusted advisor and advocate for our customers, helping them get maximum value from their solutions. You'll play a vital role in driving satisfaction, retention, and growth by understanding their needs, providing expert guidance, and partnering with them to achieve success. If you thrive on solving challenges, providing expert guidance, and making a real impact, we want to hear from you!

Key Areas of Activity

As a Customer Success Manager, you'll build strong client relationships, drive product adoption, and help customers get the most from their Sage X3 or Intacct solutions.

Customer Relationships

Develop trusted relationships with key stakeholders Lead regular check-ins and manage customer queries Escalate and resolve issues as needed
Onboarding & Adoption

Support smooth onboarding and product rollout Identify training needs and coordinate resources Monitor usage and recommend improvements
Value & Growth

Help customers maximise solution value and achieve goals Identify upsell and cross-sell opportunities Build multi-level relationships and work with ISV partners Introduce complementary solutions like X3CloudDocs
Customer Advocacy

Represent the customer voice internally Share feedback to improve products and services Support marketing with success stories and testimonials
Reporting

Track key metrics: satisfaction, retention, and growth Report on customer health and progress Use CRM tools to manage engagement

About You

Proven experience in Customer Success, Account Management, or a similar role within the software or tech industry Excellent communication skills - clear, professional, and confident across all channels Strong problem-solving ability with a detail-oriented and analytical mindset Organised, self-motivated, and able to manage tasks independently or as part of a team Customer-centric, proactive, and passionate about helping clients succeed Adaptable and resilient in a fast-paced, changing environment Naturally collaborative and skilled at building trusted relationships with customers and colleagues Experience with CRM systems (e.g. Zoho, Salesforce, HubSpot) and workflow management i.e. Asana is a bonus Solid understanding of business processes and ERP systems, ideally Sage X3 or Intacct, highly advantageous. Degree in Business, IT, or related field preferred; full driving licence required

Working for Mysoft

At Mysoft, you'll have the opportunity get your hands on cutting-edge technology and innovative products that make a real impact. On offer is a competitive base salary, bonus scheme, 25 days holiday, Healthcare Cash Plan, Employee Assistance Programme, Volunteering Leave, discretionary paid sick leave, and the flexibility to work on a hybrid basis. We're set in leafy Church Crookham (GU52 0RJ) with free car parking available.

Applicants must possess the required work permit, visa or immigration document to work in the UK on an unrestricted basis.

If you have not received a response within two weeks of your application, please assume that on this occasion your application has been unsuccessful.

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Free parking Health & wellbeing programme On-site parking Paid volunteer time
Ability to commute/relocate:

Fleet GU52 0RP: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have proven experience in Customer Success (Account Management) in SaaS? What is your salary expectation?
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Fleet GU52 0RP