Job Description

Team:

Product Management & Alliances

Country:

United Kingdom

Remote Work Available:

Yes




Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Customer Success Manager, you will be responsible for ensuring our customers' success with Veeva's CDMS products and services. You will serve as the liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement.

This is a great opportunity for someone who is passionate about working with customers, developing relationships, and working cross-functionally to improve the overall customer experience. This role is a remote role and western EU based.

What You'll Do

Support 3-4 large, global customers post-implementation with Veeva Vault CDMS applications Own the relationship with your customers' application owners to understand their strategic objectives and challenges Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs Lead meetings with customers to demonstrate success and identify additional value opportunities Provide strategic guidance to optimize consumption of Veeva product releases and customer's roadmap Facilitate cross-customer connections for collaboration opportunities and industry learning

Requirements

Engaging communication skills with the ability to effectively convey complex ideas and build rapport with customers Proven ability to build relationships with key customer stakeholders at multiple levels, fostering trust and partnership Focus on cross-functional collaboration to meet customers where they are and address their unique needs and challenges Strong analytical and presentation skills, with the ability to interpret data and deliver compelling presentations to internal and external audiences Demonstrates empathy and natural curiosity in supporting, administering, and using technical solutions to translate the customer's perspective EDC knowledge and 7+ years of experience in a Life Sciences environment, either in a consultative role, functional analyst/ lead, or 3+ years of experience using Veeva products Ability to travel up to 25% for onsite customer meetings and Veeva events, as needed

Nice to Have

CDMS experience within a Life Sciences, CMO, or CRO company SaaS/ Cloud experience in the management of CDMS Systems Life Science, computer science, or related Business degree

Perks & Benefits

Allocations for continuous learning and development Health and wellness programs

#RemoteUK

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
Work Where It's Best for You


Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.



Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.



We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.



Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.



Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.



When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.



Work at Veeva. Work where it's best for you.