Job Description

Edun is a UK-based SaaS company revolutionising the education recruitment and management sector with big plans. Our intelligent platform empowers agencies to streamline operations, enhance engagement, and achieve their goals more efficiently.

We're growing fast and are looking for a proactive Customer Success Manager to join our team. If you're passionate about helping clients succeed and enjoy building strong relationships in a tech-driven environment, we'd love to hear from you.

About the Role

As a Customer Success Manager at Edun, you'll be the trusted advisor for our clients -- ensuring they get the very best from our platform. You'll be both the friendly face for support queries and the strategic partner helping clients unlock the full potential of Edun.

Your day-to-day will include:

Responding to customer support requests promptly and professionally. Creating and executing success plans tailored to each client's goals. Proactively identifying opportunities for clients to improve their usage and outcomes. Providing product training, demonstrations, and best-practice guidance. Acting as a subject matter expert for all Edun features and tools. Collaborating with our product and development teams to relay customer feedback and insights.

About You

You're a great communicator with a passion for technology and customer experience. You enjoy problem-solving, building relationships, and helping others achieve success.

We'd love you to have:

Experience in a SaaS or tech-based customer-facing role (Customer Success, Account Management, or Support). Excellent written and verbal communication skills. Strong organisational skills and attention to detail. Confidence in learning and mastering software platforms. A proactive mindset -- you're always looking for ways to improve customer outcomes.
Experience in the education or recruitment sectors would be a bonus, but it's not essential.

What We Offer

Competitive salary (28,500 - 30,500 per annum) Remote working with optional office access Opportunities for professional development and growth A supportive, collaborative, and forward-thinking team culture The chance to make a real impact in an exciting, fast-growing EdTech company
Job Types: Full-time, Permanent

Pay: 28,500.00-30,500.00 per year

Benefits:

Work from home
Work Location: Hybrid remote in Derby DE74 2NJ