Job Description

This Isn't Just a Job. It's a Career Move You Didn't Know You Were Ready For.

You've built a reputation for delivering exceptional customer experiences. You've led teams, driven growth, and solved problems others couldn't.

But lately, something's missing -- maybe it's the red tape, the endless Zoom calls, or the lack of real connection, appreciation or opportunity?

At OLS Ltd, we're offering more than a role. We're offering a culture where your voice matters, your ideas are welcomed, and your impact is felt. We're a family-run business with an international reputation and a self-sustaining flow of leads -- no cold calls, no corporate nonsense. Just real relationships, real results, and a team that has each other's backs.

We believe in empowering people, not managing them. We encourage responsible and accountable risk-taking, celebrate efficiency, and operate with a no-blame mindset. If you're tired of bureaucracy and want to be part of something meaningful -- something long-term -- this is your moment.

We're looking for someone who thrives in a collaborative, in-person environment, values your work-life balance, and is ready to grow into a leadership role like Head of Sales & Marketing. If you're ambitious, driven, and want to build something that lasts -- we want to meet you.

What You'll Be Doing

As our Customer Success Manager, you'll be the voice of our customers inside the business. You'll:

Build and maintain strong, long-term customer relationships Ensure clients get maximum value from our solutions Nurture our supply partners and handle all referrals Identify opportunities for growth and upselling Collaborate across departments to improve customer experience Help shape our customer success strategy as we grow Develop your career--with a clear path to roles like Head of Sales & Marketing

Why You'll Thrive at OLS Ltd

No Red Tape:

We trust our team to make smart decisions--no micromanagement, no endless approvals

Risk-Friendly Culture:

Innovation is encouraged. Mistakes are part of learning--no blame games here

Inbound Pipeline:

Our reputation speaks for itself. No cold calling--just genuine relationship building

Family Feel:

We've got each other's backs. You'll feel it from day one

Work-Life Balance:

We reward effort with flexibility. Evenings and weekends are yours

Office-Based Teamwork:

We value real collaboration--this is a full-time, in-office role in Doncaster

Benefits You'll Love

25 days holiday + bank holidays Car allowance Commission package for the right person Christmas break from Dec 24th to New Year Birthday off after 2 years' service Pension scheme Private healthcare via Westfield Career development: training, PDRs, and mapped progression
Job Type: Full-time

Pay: Up to 55,000.00 per year

Work Location: In person