Job Description

Have you got experience of working within the logistics, distribution, construction, or SaaS sectors? We're a tech business with a great system, happy customers and now is a great time to be joining us on our journey.

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Please note:

if you wish to apply for this role you need to send a covering letter and a copy of your CV by email to

jobs@podfather.com

.

Why you'll love it here at Podfather

Since our humble beginnings at the start of the millennium, Podfather has been on one hell of a journey! What started as a technical dream has grown into a multimillion-pound business developing and delivering clever software solutions to logistics and construction companies around the UK and Europe. We are a business that puts our team first - culture, wellbeing, flexible working, and supported career development are at the heart of everything we do. Add to that our generous package, a fantastic client list and an amazing team of people there is a lot for us to be proud of here at Podfather.


So, are you interested? Let's tell you a bit more about the role

We are looking for Customer Success Managers (CSM) to join our team to look after our customer base which includes lots of blue chip names. Our CSMs have a high level of responsibility, including working with senior stakeholders, providing consultative support to customers, training and onboarding for new customers, being able to strategically think about account development and analyse customer satisfaction to both retain and grow customers.

What you'll be doing

As a Customer Success Manager, you will work closely with our team to ensure our clients are well versed in using the Podfather system. Your role will be to help our customers gain maximum value from our software solutions. For new customers it will be your responsibility to ensure that our software is rolled out quickly and effectively while for existing customers you will be responsible for developing and maintaining great working relationships, cementing our status as a solution partner not just a software supplier.


Day-to-day you will be working across a range of accounts spanning various industries. You will be responsible for new customer onboarding and technical set up, answering customer questions, providing training, and carrying out regular customer health checks.

Training & engaging with new and existing customers. Monitoring system usage and investigating any customer specific issues. Communicating with customers about new software updates. Carrying out regular account health checks. Helping to produce and share client training material. Regular reporting on account health. Create and execute customer surveys, collating & sharing results etc. Inputting into product development plans.

What we're looking for in you

As a Customer Success Manager, you will be joining an energetic, supportive team with a proven track record of delivering high impact and value to our clients. Key attributes we'd like you to have include:

Experience of working within a customer success, account management or support role. Technical experience, preferably within a SaaS software environment. An enthusiastic individual with a great eye for detail and a can-do attitude. Excellent communication skills, both written and verbal. An excellent telephone manner is essential. A proactive attitude to customer management and retention. CRM, ERP and support platform experience, such as Pipedrive, Jira etc. Experience of Gainsight CS tool is a bonus! Experience in training users on new technology. An understanding of SaaS software solutions. Logistics and/or construction industry experience are preferable but not essential.

So, this all sounds very interesting but what does Podfather do?

Hopefully if you've read this far you are interested in finding out a bit more about who we are and what we do. We develop software solutions that help companies simplify the complex problem of planning and managing their delivery fleet. If you've ever, or even never, wondered how the items you order end up at your home, or on your supermarket shelf, or local building materials centre that we can assure you that traditionally takes a lot of planning, pieces of paper and general stress to get products to the right place, at the right time, every time. That's where we come in; our cloud-based planning system and easy to use driver app enables companies to automate the process of planning and executing delivery plans. We empower companies to eradicate paper from their operations, cut fuel usage, reduce carbon footprint, and improve customer experience.

Meet the team

We are a team of 50+ people, some living in Scotland, others dotted around the UK. We offer a place where you can learn and grow, and all employees have both a mentoring programme and a dedicated training budget. But don't just take our work for it, see what the team has to say.


"The best thing about being a CSM is seeing the completion of a successful roll out. The Podfather system can make a huge difference to the businesses that use it and it's great to be part of the team that's helping to delivery these successes." Philip, Senior Customer Success Manager

A great package awaits you

Ultimately, we are offering you the chance to be part of something great. With an impressive product, happy customers and exciting growth plans now is the time to get involved.




Apply
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Staff benefits

30 days holiday a year, with an extra day for every year worked (for 10 years!)


Opportunity to buy 5 extra holiday days


High spec workstation, multiple monitors, and your choice of operating system


Thorough onboarding and training support


A commitment to your development through an individual training budget


A great office working environment - complimentary fruit, drinks, ice cream and snacks in the office


Company social events,


Office with strong transport links and dedicated free parking


Life assurance scheme which includes remote GP appointments, mental health support, physiotherapy, and employee assistance


Bike to work scheme


Generous pension plan


If you wish to apply for this role please send a covering letter and a copy of your CV via email to jobs@podfather.com.