Job Description

We're looking for a diligent and focused Customer Success Manager, working specifically with French business clients. Experience in B2B customer relations is a must.

NOTE: This position is for French speakers only (mother-tongue or full fluency).

Does this sound like you? If so, keep reading!

ABOUT YOU:

Working alongside our Client Services Experts, the perfect person for this role will be comfortable collaborating with team members, whilst also being adept at working independently and proactively managing their workload (tracking, reporting and managing active client accounts).

Empathy, assertiveness, and a high EQ are paramount for this position. First and foremost, as an organisation we strive to support and assist clients with their repayments.

The role will require the successful candidate to keep clients - plus stakeholders - regularly updated as to the status of their cases. You will be responsible for negotiating payment arrangements with challenging clients, as well as handling complaints, contracts and complex queries.

You must be able to demonstrate strong attention to detail - the accuracy and quality of documentation produced, information provided and records maintained are of the upmost importance to achieving successful outcomes. As such, our new team member will need to have strong interpersonal and communications skills (both written and verbal), as well as experience working with a CRM system.

You could be the perfect person for this position if you have our ideal characteristics and skills:

You're personable, confident and love developing client relationships (if you're phone shy, this is where we'll need to part ways) You're willing to learn, adapt to new processes, and collaborate with colleagues (if you're long enough in the tooth that you're done with professional development, regrettably we're not for you) You're proactive, can work independently and use your initiative You have strong written and verbal communication skills You have experience working with a CRM System

ABOUT US:

We are a fast-paced SME that's in the business of... supporting SMEs. Offering business funding and support to small businesses across France, we're in a unique position to help other businesses grow.

Our offices are based in central London (Aldgate) in an awesome building that has plenty of perks and amenities, including: a barista, pool & table tennis, meditation rooms, showers, bike storage, beer & wine taps, and occasional free food and events.

Moreover, in addition to your salary, you will receive:

Private Health Insurance Private Dental Insurance Pension Contributions
So... if you're still reading this, then there's a good chance that you're a perfect fit for this role. If it sounds like a bit of you, please feel free to apply for the role today!

Alongside your CV, we'd like for you to send us an email and tell us why you'd be a great fit for the role (in English!).

NOTE: Please no templated cover letters or ChatGPT assisted copy. We're not looking for a dissertation; we just want to understand a little more about you, and why you believe you'd be a great fit for our team.

Job Types: Full-time, Permanent

Pay: 30,000.00 per year

Benefits:

Casual dress Company events Company pension Discounted or free food Free or subsidised travel Private dental insurance Private medical insurance
Schedule:

Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: GCOC25