Job Description

Customer Success & Relationship Executive

Location:

OL10 2TT - On-Site

Employment Type:

Full-Time - Permanent

Industry:

Audio Visual & Digital Signage (B2B - B2C)

About Us

We operate in the professional Audio Visual and Digital Signage market. Our clients expect speed, clarity, and a reliable long-term partner. We are expanding and need a commercially minded customer success professional who protects our reputation, supports sales activity, and improves customer retention.

Role Purpose

Manage customer relationships after purchase, track deliveries, follow up open enquiries, and support front-line sales calls. Drive satisfaction, ensure repeat business, and support the sales pipeline. This role sits between customer service and commercial growth - not a call centre job.

Key Responsibilities

Track daily order delivery status and confirm fulfilment Call customers after delivery to ensure satisfaction and check if they need anything further Crisis management Follow up pending enquiries and check status of open deals Maintain CRM records, tasks, and follow-up schedules Answer incoming sales calls and raise quick quotes with pricing and product details Pass larger sales opportunities to the sales team Track open support tickets and ensure resolution within agreed timeframes Identify upsell, cross-sell, and repeat business opportunities Maintain strong ongoing relationships with active accounts Support customer lifetime value and reduce churn

Skills & Experience Required

Experience in customer success, account management, or sales support Professional phone manner and confidence dealing with B2B customers Strong written communication Ability to manage multiple cases simultaneously Organised and disciplined with follow-ups CRM competency (Zoho CRM) Commercial awareness -- not just admin Advantageous: Experience with Audio Visual or IT products

What We're Looking For

Ownership mentality Proactive attitude not reactive Sharp communication and attention to detail Comfortable working on the phone daily Ability to solve problems and protect customer satisfaction Driven to improve repeat business and retention

Working Hours & Salary

Monday to Friday, 9:00am - 5:00pm On-site at OL10 2TT Salary based on capability and experience

How to Apply

Please send your CV along with a short explanation of how you have improved customer relationships, retention, or repeat sales in a previous role.

This role safeguards client satisfaction and directly supports long-term sales growth. Only candidates with initiative and commercial thinking should apply.

Job Types: Full-time, Permanent, Fixed term contract
Contract length: 12 months

Pay: 24,420.00-33,584.64 per year

Benefits:

On-site parking
Work Location: In person