Job Description

About the Role

As our Customer Success Manager, you'll be the bridge between our customers, our sales team, and our founders. You'll help onboard new businesses onto the platform, train their teams, and make sure they're getting real value from every feature.

You'll also play a key role in collecting feedback, spotting opportunities to improve the customer journey, and helping to shape the future of the Bikebook product.

It's a hands-on, people-focused role in a fast-paced startup - perfect for someone who loves building relationships, solving problems, and making tech simple for others.

What You'll Be Doing

Onboarding new customers and training their teams to get the most out of Bikebook Building strong relationships with business owners and managers across the UK and beyond Acting as the main point of contact for support, guidance, and ongoing success Working closely with the sales team to ensure the system is configured perfectly for each customer's needs Gathering feedback from customers to help shape new features and improvements Creating easy-to-follow resources and guides to help customers use Bikebook confidently Helping us constantly improve the overall customer experience

About You

You're friendly, approachable, and great at building relationships You're confident speaking with business owners and can explain tech in simple, human terms You're organised and proactive - you don't wait for problems, you go looking for solutions You're excited by the idea of joining a growing startup where your input really matters Experience in customer success, account management, or training would be a bonus.

What We Offer

25,000-30,000 per year depending on experience Hybrid working (Brighton & Hove HQ + remote flexibility) Latest Apple tech The chance to work closely with the founding team in a high-growth, dynamic environment Real influence in shaping how Bikebook grows and supports its global community
Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Company pension Free parking On-site parking Transport links Work from home
Work Location: Hybrid remote in Hove BN3 7GS