Job Description

About Borderless

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We believe in a world where borders are no longer barriers, where anyone can move anywhere, seamlessly and safely.


Since launching in mid 2023, Borderless has scaled to over 400 UK businesses and has supported thousands of individuals across industries such as healthcare, construction, technology & finance.


Our platform streamlines the UK sponsorship process, automating what used to be a slow, complex & expensive process with modern technology backed by an expert team.


We're backed by some of the UK's leading investors (Entrepreneur First and Backed.VC) and growing quickly.

About the role

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We're looking for a Customer Success Manager to join our growing team. In this role, you'll work directly with our customers to ensure they get the most value from our platform, while contributing to the development of our CS function. You'll manage a portfolio of accounts, deliver exceptional service, and work closely with internal teams to enhance customer satisfaction.

What will you be doing?

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As a Customer Success Manager, you'll be responsible for managing post-sales processes including customer onboarding, activation, and relationship management. You'll work alongside our operations, immigration and support teams to ensure customer success.


You'll guide customers through their sponsorship journey, addressing their needs and identifying opportunities for growth.


You'll also help track customer satisfaction metrics and contribute to process improvements.

Your key responsibilities will include:

Customer Management:

Manage relationships with assigned clients, ensuring high satisfaction levels and platform adoption.

Onboarding:

Guide new customers through our onboarding process quickly and efficiently, ensuring they understand and can effectively use our platform.

Account Support:

Provide ongoing support and guidance to customers throughout their journey.

Process Implementation:

Follow and help refine customer success processes to maintain service quality.

Team Collaboration:

Work with product, engineering, immigration advisors, support, operations, and sales teams to deliver seamless service.

You should apply if:

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Customer Focus:

You have 2+ years of experience in customer success or account management.

Problem Solver:

You can effectively identify and address customer needs.

Communication Skills:

You can explain complex processes clearly and maintain professional relationships.

Tech-Savvy:

You're comfortable learning and using various software tools.

Team Player:

You enjoy collaborating with others and contributing to team success.

Interview Process

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30 min screening call with the Talent Team.

30 min interview with the our CEO.

45 min interview with Senior Customer & Operations Manager.

Take home exercise followed by presentation to the CS team.

Company Benefits

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Company Culture & Socials

3 days in office, 2 days remote


Monthly company in office lunches


Monthly company team events


Annual offsite (our last one was in Lisbon, this year's is

Majorca

!!)

Holidays & Remote Work

28 days annual leave plus bank holidays


1 week work from anywhere policy

Growth & Development

500 annual Learning & Development budget


6 month performance reviews and promotion opportunities

Equipment & Other Perks

Laptop, peripherals - whatever you need to work effectively


Cycle To Work scheme


Employer contributions via Smart Pension


Access to Spill (mental health support)


Gym in Shoreditch Exchange


? Onsite Barista


We're inclusive and value multiple perspectives, recognising diverse teams make better decisions. We welcome all applicants from people of all races, ethnicities, religions, gender identities, sexual orientations, ages, abilities, and life experiences.