Job Description

The Role

Client Advocacy & Feedback: Serve as the voice of the client by collecting feedback on how The Influencer Room's solution can be enhanced, and communicating these insights to internal teams for continuous improvement. Cross-Team Collaboration: Work closely with internal team members and directly with clients to translate their needs into actionable outcomes, ensuring smooth project execution. Campaign Management: Manage the end-to-end campaign process, including setting up campaigns on our platform, providing tailored influencer recommendations, gathering content, and delivering comprehensive campaign reports. Platform Guidance & Training: Guide clients on the optimal use of our platform, offering training and best practice advice to ensure they achieve maximum ROI from their campaigns. Data Analysis & Reporting: Analyse campaign data, prepare reports, and communicate key findings to clients, demonstrating the value and success of their campaigns. Client Relationship Management: Build and nurture strong, long-term relationships with clients, acting as a trusted partner to ensure ongoing satisfaction and success. Client Renewals & Negotiation: Take full ownership of the renewal process, proactively managing contract discussions, handling negotiations, and securing long-term client commitments to drive retention and revenue growth.
To thrive in this role, it is essential that you fit the following criteria:

Tech-savvy and passionate about technology solutions Very organised and process-driven; capable of multitasking and time-management A strong work ethic and a great ability to prioritise client requests and relationships. Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read The Influence Room'. A desire to go above and beyond for your clients. You're adaptable and thrive in fast-paced environments. You have a self-starter mentality. Strong project management, multitasking, and decision-making skills Interest in Social Media and different social platforms.
Key Performance Indicators (KPIs):

Maintain high renewal rates and achieve revenue targets by driving client satisfaction and engagement. Identify and capitalise on opportunities for upsells and cross-sells to grow client accounts. Proactively manage and nurture client relationships to ensure long-term success. Ensure accurate and timely updates in CRM systems and deliver clear, insightful sales reporting.
This role offers a great opportunity for an ambitious, driven Customer Success professional to excel and contribute significantly to the growth of our organisation.

Benefits:

24 days annual leave + your birthday off Pension Private medical (after 1 year of service) Macbook Company mobile phone Cycle to work scheme Flexible working hours
Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Cycle to work scheme Flexitime Private medical insurance Sick pay
Schedule:

Monday to Friday
Ability to commute/relocate:

London EC2M 4AE: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer Success: 3 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in London EC2M 4AE