Customer Success Manager

London, United Kingdom

Job Description

Account Management
We make it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are. This is global communication redefined, free from the tyranny of PSTN lines.
Voxbone is the best-kept secret in cloud communications, but we're ready for our close up! That's where you come in. We need a Customer Success Manager to join our merry band of misfits in our London office, taking our business development operations to the next level
You will build and maintain effective long-term relationship with our customers in order to ensure their high level of satisfaction and to increase revenues and profits.
You'll work as part of a young and vibrant team spread across San Francisco, Austin, Los Angeles, Brussels, Iasi, Seoul, Hong Kong and Dublin.
Let's break it down... Existing accounts development Serves as the primary interface for all products and services and create demand for the organisation's products and services by raising their profile with customers Build business cases for new opportunities: Upsells and cross-sells Voxbone services to its existing client base Build rapport with customer by probing for needs, recommend appropriate solutions and follow-up its implementation Initiate and answer inbound/outbound sales calls directly from / to existing customers Successfully close deals in order to reach the sales targets Leads and Opportunities management Coordinate the delivery of the sale for technical compliance & acceptance Follow-up acceptance of agreement by legal department Liaise with stakeholders in all department in order to constantly understand Voxbone capabilities (SWOT)
Customer Retention Serve as the primary customer contact for sales and business issues of assigned accounts Develop ideas and initiatives to ensure customer loyalty Liaise with relevant departments in order to accommodate customers' requests (customer's advocacy) Ensure high level of customer satisfaction
New Customers management Liaise with Business Development managers in order to ensure smooth transition of management of account Present Voxbone's procedure and tools to the new customers Provide support in the launch of the services and solutions
Deal making Negotiate externally and close deals in order to obtain: ? Long term commitment ? Profitable deals ? High success rate
Accounts follow-up Input and maintain activity reporting in CRM system and other relevant tools Monitor the statistics in existing and new accounts to spot growth, loss trends, cancellations, orders, invoicing, traffic, etc. and develop strategic account plans accordingly Provide accurate and timely forecasts to sales management on customer requirements Escalations and follow-up of blocking points reported by customers to the right teams
To bring the win, you'll have... BS degree in Business or an equivalent level acquired through experience Minimum 3 years experiences with account management or in sales Proven track record in selling into enterprise/large international corporations at all levels (Executives, IT management and other decision-makers) Able to build and manage relationships with the involved stakeholders Strong affinity with Internet technologies and the Telecom industry Master the art of persuasion, negotiation and influencing Strong communicator and excellent deal closer Behave as a strategic business advisor (anticipate customer needs, develop solutions, help customer deliver competitive advantage) Ability to prioritize in a dynamic and changing environment Data-driven and analytical Self-motivated, self-driven and autonomous Stress resistant and capable of giving professional feedback in any circumstances Strong identification with Voxbone's Strangely Simple Principles
Sound good? We're offering...

  • A fantastic working environment from our bright and modern office in Spitalfields, London
  • Competitive salary and perks
  • Frequent social events and company goodies
  • Free healthy snacks and drinks including fancy coffee for caffeine addicts
  • Health insurance
  • Pension scheme
  • Work laptop and mobile phone including monthly plan

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Job Detail

  • Job Id
  • Industry
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  • Total Positions
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
  • Job Location
    London, United Kingdom
  • Education
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