Job Description

Customer Success Manager

Position Overview

At Multivista, we believe that clarity transforms the construction industry. As our

Customer Success Manager

, you will champion that clarity by driving unmatched client experiences, ensuring seamless onboarding, and nurturing long-term relationships.

You will be the link between our market-leading technology and our customers, empowering them to achieve more while maximising the value of Multivista's solutions. This is not just a job. It is an opportunity to shape the future of how projects are managed, documented, and completed.

We are looking for a driven professional who thrives in fast-paced environments, embraces a challenge, and wants to be part of something bigger than themselves.

What You'll Be Responsible For

Customer Onboarding and Success:

Equip new clients for success by delivering tailored onboarding and training programs that drive engagement and proficiency.

Strategic Relationship Building:

Lead post-implementation reviews and ongoing feedback sessions, transforming client insights into actionable improvements. Turn mistakes into money.

Growth Driver:

Collaborate with sales and ops to uncover upsell opportunities and create strategies to expand software usage across accounts.

Impactful Storytelling:

Gather compelling client success stories, case studies, ROI narratives, and testimonials that showcase the effectiveness of Multivista solutions. Share our stories.

Client Interaction & Travel:

Act as the face of Multivista across the southern UK, strengthening client relationships through direct engagement, at both virtual and in-person meetings.

The Experience You'll Bring Us

3+ years proven track record in client-facing roles, ideally in tech, construction, or the property industry. Strong communication skills. You can lead remote training sessions, present confidently, and collaborate effectively to increase client adoption. Strategic thinker with a demonstrable knack for identifying and executing growth opportunities within client accounts. Experience gathering and organising client feedback to inform business decisions. Comfortable working from a small regional office, with travel across the southern UK as part of your client success strategy.

What is Multivista and What Do We Do?

Multivista has been revolutionising construction management for 20+ years, yet there's still so much to do. We blend cutting-edge technology with powerful reality capture tools to simplify complex projects and drive better results. With every image, every scan, and every interaction, we're changing the way the industry thinks about project oversight.

We don't just create tools; we empower professionals to work smarter, faster, and with greater confidence. From reducing risk to increasing accountability, Multivista is the partner construction teams trust to deliver results.

Why now? Because the stakes have never been higher, and the demand for smarter, more efficient project management has never been greater.

Why Our Work Matters

The construction industry is growing, but so are its challenges: delays, inefficiencies, and miscommunications can derail projects and budgets.

Multivista steps in as the best-in-class reality capture solution; streamlining processes, improving collaboration, and delivering the clarity teams need to thrive. Every day, we empower professionals to solve problems before they happen, transforming construction into a data-driven and success-oriented industry.

But this is not just about projects; it is about people. The work we do drives better outcomes for clients, their project teams, and their stakeholders.

Our core values - We hire with these in mind, so please try and evidence them in your CV/Application

1.

Client First

We exist to solve real problems for our clients. We listen deeply, act quickly, and strive to deliver value beyond expectations.

2

. Integrity

We do the right thing -- always. We act with honesty and transparency in every decision, conversation, and commitment.

3.

Relentless Work Ethic

We take pride in putting in the effort, staying disciplined, and going the extra mile. We hold ourselves accountable, show up prepared, and finish what we start.

4.

Solution-Led Mindset

We approach challenges with optimism and a problem-solving attitude. We focus on outcomes, not obstacles -- and believe there is always a way forward.

5.

Positivity and Accountability

We bring energy, resilience, and responsibility to our work. We don't pass problems -- we propose solutions. We own our actions and outcomes.

Are You Ready to Lead the Charge? Apply today

Job Types: Full-time, Permanent

Pay: 45,000.00-70,000.00 per year

Benefits:

Company events Company pension Free or subsidised travel Paid volunteer time
Experience:

Customer Success Management: 3 years (required)
Work authorisation:

United Kingdom (required)
Willingness to travel:

50% (required)
Work Location: In person

Reference ID: IHCSMRev2
Expected start date: 15/09/2025