Job Description

About UsIt's hard to build a reliable system. It's harder to make sure that what you've built is really reliable.
Synthesized is redefining software testing. Our platform automates test data, test cases, and test environments - empowering enterprise teams to ship faster, reduce compliance risks, and modernise QA at scale.
Our products are used by some of the world's leading organizations, such as

Deutsche Bank

,

UBS

, the

European Commission

, and others.
We're an ambitious VC-backed startup, having just gone through Series A with leading global investors including

redalpine

,

IQ Capital

,

Seedcamp

, and

Deutsche Bank

. We have ambitious growth plans, and we are so keen for you to join us on the journey.
The Role
We're hiring a

Customer Success Manager (CSM)

to join our commercial team and play a critical role in ensuring our enterprise customers achieve maximum value from Synthesized.
This role is all about

deepening relationships, driving adoption, and identifying growth opportunities

with some of the world's largest and most innovative enterprises. You'll work closely with customers as a trusted advisor, helping them embed Synthesized into their workflows and scale usage across teams.
You'll collaborate with our CEO, Sales, Partnerships, Product, and Engineering to ensure our customers are successful, and that their feedback shapes the future of our platform.
What You'll Be DoingAct as the primary point of contact for a portfolio of enterprise customers
Drive adoption and ensure customers realise maximum value from Synthesized
Identify and execute expansion opportunities (upsell and cross-sell)
Own renewals and build strong, long-term relationships with senior decision-makers
Collaborate with Product to channel customer insights into roadmap planning
Track health metrics, report on account performance, and proactively mitigate risks


About You3+ years of experience in a customer-facing role (Customer Success, Account Management, or consultative post-sales) in SaaS or enterprise software
Strong track record of building trusted customer relationships and driving account growth
Comfortable working with technical buyers (Heads of Engineering, QA, Compliance, Data)
Collaborative team player with a

One Team

mindset
Skilled at consultative conversations and value-based positioning
Highly organized with excellent communication and presentation skills
Self-starter who thrives in fast-moving startup environments
Passionate about solving complex enterprise problems with technology

Familiarity with test data management, QA tooling, or DevOps is a strong plus

? What We Offer Competitive salary & meaningful equity - so you share in our success
25 days annual leave + celebration days + your birthday off
Work From Anywhere - up to 1 month per year, fully flexible
Hybrid working - a mix of home and our London offices
Learning & development budget - for coaching, courses, and conferences
Private medical, dental & vision cover
Regular team socials & offsites - connect, celebrate, and recharge
A collaborative team - smart, ambitious, and supportive
Generous family leave - because life outside of work matters too


Equal Opportunities
We are committed to an inclusive and diverse workplace at Synthesized. Synthesized is an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.