Job Description

Rhapsody is a global marketing and production agency specialising in creative, digital, print and brand projects with offices in

London, Poland and Spain.

They have the following vacancy for their London office:

Customer Success Manager

Competitive salary, depending on experience

26 days holiday + Bank Holidays

37.5 hours per week Monday-Friday

We're on the lookout for a passionate Customer Success Manager to join our team in London's vibrant creative and digital industry.

As a pivotal member of our team, you will play a crucial role in nurturing client relationships, driving satisfaction, and maximising business growth opportunities.

Key Responsibilities (not limited to):

Guide Client Journey:

Assist clients in navigating our creative and digital solutions, ensuring seamless onboarding and ongoing support.

Champion Product Value:

Promote the unique value propositions of our creative and digital offerings, showcasing their relevance and impact.

Set Client Retention Goals:

Define clear objectives to enhance client retention rates within the dynamic creative and digital industry landscape.

Identify Growth Opportunities:

Proactively identify upsell and cross-sell opportunities aligned with clients' evolving needs and industry trends.

Generate New Business:

Explore avenues to generate new business opportunities and expand our client base within the creative and digital sector.

Enhance Customer Experience:

Continuously refine our customer experience by addressing feedback, resolving issues, and implementing innovative solutions.

Monitor Satisfaction Levels:

Keep a pulse on customer satisfaction metrics, promptly addressing concerns and fostering positive relationships.

Requirements:

Industry Experience:

Proven track record in a Customer Success Manager or similar role within the creative and digital industry, ideally in London.

Customer-Centric Approach:

Genuine passion for delivering exceptional customer experiences and building lasting relationships.

Technical Proficiency:

Familiarity with creative and digital tools and platforms, with the ability to troubleshoot technical issues.

Organisational Agility:

Strong organisational skills to manage multiple projects and priorities effectively in a fast-paced environment.

Team Leadership:

Experience in leading and motivating cross-functional teams to deliver outstanding results.

Communication Excellence:

Outstanding verbal and written communication skills, with a knack for conveying complex concepts in a clear and compelling manner.

Educational Background:

A degree in Marketing, Communications, Digital Media, or a related field is preferred.

The Company's Information Notice can be found on the Company website. This notice sets out how your personal data will be processed and retained.

Job Types: Full-time, Permanent

Ability to commute/relocate:

London, EC2A 4PS: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person